Hotels Pay $200 More for Mistake-Proof Coffee Makers | 4 Types of Mistake-Proofing
Some hotel rooms use a Keurig that won't dispense coffee unless it detects a cup on the tray -- a sensor-based…
She Uses AI to Beat Writer's Block (Here's How)
Irna Hutabarat Athans explains how AI can help you push through writer's block -- not by writing for you, but by…
Apple MagSafe as Mistake-Proofing | Mitigation Through Smart Design
When you can't prevent a mistake, you can reduce the impact. The Apple MagSafe power adapter is a perfect example of…
Why You Can't Put Diesel in an Unleaded Car | Mistake-Proofing at the Gas Station
The diesel nozzle is too big to fit into an unleaded car's tank -- that's mistake-proofing. But putting unleaded into…
Gas Pump Mistake-Proofing You Never Noticed | Mark Graban at KaiNexicon 2024
Why don't gas pumps need a "don't forget your nozzle" sign? Because someone designed the error out. Mark Graban shares…
He Used Uncle Sam in a Campaign for Japan. It Didn't Go Well. | Andy Freed
Andy Freed thought Uncle Sam pointing and saying "We want you" was a universal call to action. Then he got a call from…
What Springsteen's Set List Teaches Leaders About Communication | Andy Freed
Before every show, Bruce Springsteen sits backstage with a blank sheet of paper and a pen. That set list isn't just a…
Your Silence Is Saying More Than Your Words | Andy Freed
Your team is reading you before you say a word. A glance at your watch. A sigh when you walk in. That tells them more…