Mark Graban's Newsletter

Hi :

Thanks for being part of my community! Today, I'm sharing with you:

• Information about two amazing webinars coming up in the next two weeks
• A brief update on my book progress (a book about learning from mistakes)
• Recent blog posts
• Recent podcast episodes

Please read on...

A Webinar About Leadership, Culture, and Reducing Turnover

If you're a leader in a healthcare organization -- heck, if you're a leader in ANY organization -- you might very well be struggling with employee turnover.

Next week (Tuesday, Dec 6th), I'm hosting and moderating a webinar (via Value Capture) that has two leaders from Duke Health who will be sharing how they reduced nursing turnover from 75% (higher than the industry average for home health) to just 18%... in ONE YEAR's time.

Register Now

But this isn't a "home health story" or even a "healthcare story" -- it's a LEADERSHIP story with lessons and ideas that I think are applicable to leaders in any setting.

How did they do it?

To resolve these problems, DHH’s rapid-cycle learning system, rooted in the principle of respect, it involved:

• Understanding of current condition
• Leadership behavior changes to quickly respond to staff needs, remove barriers, and coach problem-solving
• Tiered-huddle management system to elicit and escalate problems, especially safety problems, and vitally, ensure psychological safety so frontline staff and managers raise issues
• The willingness to shed traditional leadership methods, to experiment, iterate and be perpetual learners

Please join us. If you can't attend live, you'll get a link to the recording sent to you later that day.

Register Now

Another Webinar on Continuous Improvement

The next week, on December 13th, I'm happy to be moderating a panel discussion webinar that will be hosted by KaiNexus.

Again, I think there are lessons learned to be found here for leaders in any industry.

Managing Transformation Projects, Improvements, and Learning in a Virtual Environment

Join us for a panel discussion with two leaders from UMass Memorial Health (UMMH) as we discuss how they’ve created a culture of continuous improvement at UMMH that has led to more than 100,000 employee ideas being implemented!

That's right ---- 100,000 ideas!!! How have they done it? How have they also managed, tracked, and shared larger improvement projects across the organization? Tune in to learn how... and ask your questions if you attend live!

Learn More and Register

If you register and cannot attend, KaiNexus will also send you a link to the recording.

Still Working on the "My Favorite Mistake" Book

I'm still making progress in writing a book that's based on the stories and lessons learned from my podcast series!

I'm anticipating it will launch in early 2023 (March??), and I'm still doing the initial writing. I've finally had some "ah ha" moments about how to structure the book, so my writing pace is accelerating... and December has more free time to make more progress on this still-untitled book.

Please visit the book's landing page if you have ideas to share with me about what you'd want to get out of the book as a reader - and if you have any suggestions or feedback on the possible title and subtitle.

The Future Book's Landing Page

A Recent Webinar Recording:

The recording of my recent webinar is available now:

Seizing the Healthcare Safety Opportunity: Using the “Playbook” of Paul O’Neill

The webinar brought Paul O’Neill’s approach to life for attending leaders by comparing typical practices in healthcare with case examples from Alcoa and the institutions in healthcare that have applied this "playbook."

Register to View Recording

Recent Blog Posts

Some recent blog posts that might be of interest, first off three posts (including a podcast) about GE CEO Larry Culp's AME keynote talk:

• Highlights From GE CEO Larry Culp’s Remarks At The AME Conference In Dallas
• GE’s Larry Culp On Making It Safe For Bad News To Flow To The CEO (Or Other Leaders)
• Katie Anderson Discusses Larry Culp’s AME Keynote And Their Fireside Chat

Other Lean Posts:

• Thanksgiving and Gratitude -- Can We Be Thankful for Waste, Problems, and Mistakes?
• Toyota Was Helped, Not Hampered, By TPS During The Pandemic
• An Amazing Reframing Of Failure, In Sports And At Work
• At Toyota: Mistakes Are OK, As Long As We Learn; Culture And Psychological Safety
• How A Small Test Of Change Can Prevent Bigger Mistakes – A Webinar Platform Decision
• Does Learning From Mistakes Mean It’s OK to Try Any “Dumb Thing” – For Elon Musk or Any of Us?

Recent Podcast Episodes

Here are some recent episodes that you might enjoy:

Lean Blog Interviews:

• Katie Anderson Discusses Larry Culp’s AME Keynote And Their Fireside Chat
• Jim Benson On The Collaboration Equation, His New Book
• Professor John Grout: A Deep Dive On Mistake Proofing And Lean
• All Episodes (464)

My Favorite Mistake:

• Forensic Interviewer Michael Reddington Learned From a Consulting Sales Mistake
• Psychologist Julia DiGangi on Moving Past the Pain of Mistakes, Including Her Own
• Positivity Expert Don Sandel Gave In to Self Doubt, But Learned and Launched a Business
• P.R. Expert Sabrina Stocker Made Mistakes in Her Businesses and on The Apprentice UK
• All Episodes (192)

I'd Love to Help You — Virtually or On-Site

I'm open to working with you, either virtually or on-site.

If I can help your team or organization as a speaker, a virtual coach, a workshop leader, or a consultant, please let me know. You can reply to this email or schedule a call to discuss your needs and situation.

Thank You!

Thanks for being part of my community.

Let me know if I can be of assistance in any way.

Mark Graban

www.MarkGraban.com