Take a look at what we got up to 👀
Aug 04, 2024 11:30 pm
Hi
We're still buzzing from Resolve24 last week!🌟
It was an incredible day that brought together the top minds in cybersecurity and service desk work. Filled with enlightening sessions, thought-provoking discussions, and valuable networking opportunities, our attendees gained actionable insights to take their organizations to the next level.
Some early feedback included "value-packed", "impressive lineup", "inspiring", and "relaxing"(?!). We can thank Peter Coroneos for that last one. 
A big thank you UTS, PeopleCert, and of course the HDAA membership for their enthusiastic participation. The energy and engagement throughout the day made this event truly unforgettable.
If you were one of the lucky attendees, we've got your free ITIL® course voucher coming your way this week (via email). And if you posed for a headshot with our professional photographer, let us know and we'll send you the images.
All the photos from the Conference will be available to view on our website.
Upcoming courses
📅7th - 9th August
HDI® Knowledge-Centered Service Principles (KCSP) Instructor-led training
This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management process.
📅14th - 16th August
HDI® Support Center Manager (SCM) Instructor-led training
Support Center Manager training explores how the support centre’s strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing.
This certification verifies that the support centre manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
HDI® Certification exams included with this training (exam taken online at a time of your choice)
Too busy? Let us do the work for you!
At HDAA we are all about making your work life easier, so if you'd like to book a course, register for an event, find a Template, or just have a chat, then let us do it for you.
We are just a phone call away: 1300 130 447. Our favourite thing is talking to our Members, so make our day and call.
Remember, every email you read brings you one step closer to the weekend. Stay awesome!
P: 1300 130 447
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
