How to win over customers and boost morale😄
Jul 29, 2024 2:25 pm
Hi
Dealing with difficult customers is like trying to explain quantum physics to a cat.😼
One minute, you're calmly guiding them through rebooting their computer, and the next, they're convinced their keyboard has developed a personal vendetta against them. You nod sympathetically as they describe how the "computer gremlins" have once again moved their files to a mysterious, undiscoverable folder, all the while wondering if it's too early for a second (or third) cup of coffee.☕
In the end, you become part therapist, part magician, and full-time diplomat, using your powers of patience and humor to transform their tech tragedies into triumphs—or at least into minor annoyances.
But all of this takes a certain type of skill which, once learned, will be one of the most valuable tools in your team's corner.
But where do you learn that?
We can help (because that's what we're here for😉) with the Managing Difficult Customers training running this Thursday.
HDAA's real-time Insructor-led course will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations.
Managing difficult customers the right way not only improves customer satisfaction but is also vital for your team's mental health and morale. Can you afford not to equip them with this skill?
More upcoming courses
📅7th - 9th August
HDI® Knowledge-Centered Service Principles (KCSP) Instructor-led training
This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management process.
📅14th - 16th August
HDI® Support Center Manager (SCM) Instructor-led training
Support Center Manager training explores how the support centre’s strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing.
This certification verifies that the support centre manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
HDI® Certification exams included with this training (exam taken online at a time of your choice)
Too busy? Let us do the work for you!
At HDAA we are all about making your work life easier, so if you'd like to book a course, register for an event, find a Template, or just have a chat, then let us do it for you.
We are just a phone call away: 1300 130 447. Our favourite thing is talking to our Members, so make our day and call.
Remember, every email you read brings you one step closer to the weekend. Stay awesome!
P: 1300 130 447
HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.
