Hi

Whether we like it or not, AI is here to stay.🤖

Undoubtedly, it has transformative potential in the IT landscape, but what will that look like for your organisation?

The IT Service Desk of the future foresees problems before they happen, automatically resolves user issues, bolsters cybersecurity, and optimizes system performance 24/7. This is a Service Desk where AI is a tireless assistant, learning, analyzing, and automating tasks to enhance IT operations.

But how can you harness this power now?🤔

What if you had access to a world-renowned expert in machine learning and AI? Well, we can help with that.

Meet Distinguished Professor Jie Lu AO (Officer of the Order of Australia)

As the Director of the Australian Artificial Intelligence Institute (AAII) at UTS, the largest AI centre in Australia with 35 researchers and 230 PhD students, Jie works at the frontier of the information age. Her research is helping shape the way organisations use data to make decisions in complex and uncertain situations.

Join us next month at the Resolve 24 Conference where Distinguished Professor Lu will delve into the realm of artificial intelligence and machine learning, exploring how these technologies are revolutionising the way we work and interact in today’s digital landscape.

This is one conference that could literally impact your future. Don’t miss it!

BOOK A TICKET

You know that complimentary ITIL®4 Foundation e-learning course + exam that we mentioned?

We've had some people ask us if this is for real.

Are we really giving a FREE ITIL®4 Foundation e-learning course to every conference attendee?

The answer is YES!

Along with all the benefits of attending the Resolve 24 Conference, you'll find a voucher for an ITIL®4 Foundation course + exam (valued at $1006) in your Conference Gift bag.

Already have the certification? That's OK, you can gift this to a colleague.

*Conditions for the FREE ITIL® 4 Foundation course

• Your Conference Gift Bag will include an ITIL® 4 Foundation E-Learning course voucher.
• 1 x course seat and exam voucher per ticket
• The training voucher can be used by you or gifted to a team member.
• 12 months access to the ITIL Foundation Elearning course.
• Exam voucher can be used any time within 3 months from date of receipt.
• Offer valid for ONLY after attending the Conference in person.

Hurry! People are realising the incredible value of attending Resolve 24 and tickets are selling fast.

Better grab your ticket NOW!

Upcoming courses

📅3rd July 8am - 6pm

HDI® Knowledge-Centered Service Foundations (KCSF)

Instructor-led training

In this course, you will gain an awareness of knowledge management best practices and be introduced to the fundamental concepts of the KCS methodology. This course can be used to build internal support for a new knowledge management initiative.

📅3rd July - 5th July 9am - 5pm

HDI® Knowledge-Centered Service Principles (KCSP)

Instructor-led training

This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management process.

This course includes the HDI® certification exam.

SEE THE TRAINING CALENDAR HERE

Too busy? Let us do the work for you!

At HDAA we are all about making your work life easier, so if you'd like to book a course, register for an event, find a Template, or just have a chat, then let us do it for you.

Our Member Ambassador, Chris, is just a phone call away: 1300 130 447. His favourite thing is talking to our Members, so make his day and say "Hi".

Cheers,

The team at HDAA

W: https://hdaa.com.au

P: 1300 130 447

E: training@hdaa.com.au

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.