Last Thursday morning, I was standing outside my local tube station in London, ready to head into the clinic.

The weather forecast had been pretty grim — rain all day, they said — so I'd decided to take the tube instead of cycling.

Fair-weather cyclist, remember?

Arriving soaked isn't really an option when you're about to see patients.

But here's what happened instead.

As I approached the station entrance, I noticed a massive queue at the bus stop.

That's never a good sign.

I walked up to the gates and found out the station was closed.

Not for maintenance. Not for a planned upgrade. Just... closed. Staff shortages, I assumed.

This particular station closes fairly regularly for reasons like that, so it wasn't entirely surprising — just frustrating.

I walked back home, annoyed and a bit stuck.

But then something interesting happened.

I checked the weather again, and it looked like the forecast had been way off.

The rain wasn't coming. So I made the call: I'd cycle in instead. Yes, I got wet on the way home, but that's infinitely easier to manage than arriving at work soaked first thing in the morning.

On that ride, though, something clicked for me.

I started thinking about why that station might have been closed. Staff illness? Lack of cover? Emergency absences? I don't know the full story.

But it made me reflect on something much bigger than just my commute.

These days, it feels like customer service, reliability, and value just aren't what they used to be.

I don't know if it's just me getting older, but I've got this nagging sense that we're not always getting what we pay for anymore.

It's a bit of a bummer, you know?

That frustrating experience actually reinforced something important for me.

It's made me even more committed to delivering the highest possible standard to the people I coach.

Because coaching shouldn't feel like some generic, impersonal transaction - you know, where you're just another name in a system rather than an actual person.

When you book a call with me, you speak to me, not an AI bot, not an automated system.

When you're on a coaching plan, I build it myself, and I adjust it personally every single week.

You're not handed a template and told to "make it fit your life."

Instead, I take the time to understand your work, your family commitments, your energy levels, and what you can realistically do.

We build your training around that reality.

Even as standards seem to be slipping everywhere else, I'm always working to raise the bar and deliver an even better experience for my clients.

We run structured 12-week reviews with all clients to check progress, gather feedback, and make sure the service is evolving in the right direction. That's not just talk — it's how we operate.

So if you're looking for a truly bespoke coaching experience, especially if you've felt let down by generic plans or poor service in the past, I'd love to have a chat with you.

No pressure. No sales pitch. Just a proper conversation to see if we're a good fit to work together.

And if we're not? No hard feelings at all. Sometimes a good conversation is valuable in itself.

Book a coffee chat

Neil