Agents,

Carnival Cruise Line Customer Service is now available for agents who are ready to partner on a travel-focused service program. This program includes assisting guests and Travel Agent partners with general service inquiries, booking support, cruise details, itinerary questions, and account updates.

Class Start Date: December 2, 2025

Class Schedule Options:

• 9:00 a.m. – 1:00 p.m. ET

• 6:00 p.m. – 10:00 p.m. ET

Phase II Certification Call-Taking will run January 2 – January 8, 2026.

Service Revenue:

• Certification Phase: $7.64 per hour

• Production Phase: $13.00 per hour

Revenue is paid per interval. Additional incentives are available based on weekly servicing.

Minimum Service Requirements:

• 10 hours weekly during certification

• 13 hours weekly after certification

• Weekend servicing required: minimum 5 hours on Saturday, Sunday, or a combination of both

Equipment Requirements:

• Wired internet connection

• Desktop or laptop that meets platform standards

• Dual monitors (or a single 32”+ monitor)

• Wired USB headset with noise-cancelling microphone

• Smartphone required for authentication login

Important Notes:

• This opportunity requires a background check and ID verification.

• A $50 Class Confirmation Deposit is required and is non-refundable.

• Consistent attendance during instructor-led sessions is strongly encouraged to avoid being removed from class.

• Agents currently servicing Carnival, Princess, or Holland programs are not eligible.

Reasons You May Not Qualify for This Opportunity

You may not be eligible if any of the following apply:

• You are currently servicing Carnival, Princess, or Holland through any vendor or through the Arise Platform

• You are currently servicing 3 or more programs

• You have dropped or failed any certification class within the past 60 days

• You have 3 drops or fails within a 12-month period

• You are working directly for or contracted with any travel agency or another cruise line while servicing this program

• You previously serviced a program that was terminated for cause

• The class schedule conflicts with another class you are enrolled in

Visibility Notice

Not all agents will see the same opportunities in their Arise Portal.

Opportunities are displayed based on assessment scores, platform standing, program history, technical qualifications, and stated interests. If you do not see this opportunity, it does not mean you are ineligible—it may simply not be displayed to you at this time.

Links

System & Equipment Requirements:

https://www.ariseworkfromhome.com/equipment

Class Confirmation Deposit Details:

https://www.ariseworkfromhome.com/class-confirmation-deposit/

AltaConnect Help Desk / Support:

https://wearealtaconnect.com/helpdesk