Opportunity Announcement: TXU Energy – Customer Support (Inbound Collections & Sales)

Opportunity Announcement: TXU Energy – Customer Support (Inbound Collections & Sales)

Opportunity ID: 19679

Class Start Date: January 13, 2026

AltaConnect is sharing a new servicing opportunity available through the Arise® Platform for TXU Energy, a leading retail electricity provider serving customers across Texas. This program involves inbound customer support with collections and sales responsibilities and is best suited for agents who are confident, detail-oriented, and comfortable handling billing discussions and upsell conversations.

About the Client

TXU Energy is a market-leading electricity provider offering residential and business customers competitive energy plans, renewable energy options, and customer-focused solutions. This program requires professionalism, strong communication skills, and the ability to follow Texas utility regulations while delivering high-quality customer experiences.

Servicing Overview

• Call Type: Inbound customer support (collections & sales)
• Primary Responsibilities Include:
• Handling customer billing inquiries
• Processing payment deferrals and installment plans
• Retention and save attempts
• Upselling eligible home warranty solutions
• Enrolling customers in appropriate energy plans
• Resolving issues on the first call whenever possible
• Ensuring compliance with Texas utility regulations
• Maintaining high customer satisfaction and quality scores

Revenue Information

Production Service Revenue

• $11.50 per hour ($5.75 per 30-minute interval)
• Before deduction of the Arise Platform Usage Fee

Certification Service Revenue

• $7.64 per hour ($3.82 per 30-minute interval)

Incentives

• Earn an additional $100 when you complete certification and accept your first Production SOW (minimum servicing requirements apply)
• Earn an additional $1.81 per hour when servicing a minimum of 12 hours per week during the Certification SOW (after Phase II)

Servicing Schedule

• Intervals Available: Sunday – Saturday
• Servicing Window: 8:00 a.m. – 11:00 p.m. ET
• Special Requirement:
• A minimum of 3 hours (6 intervals) must be serviced on Mondays

Certification Schedule

Phase I – Instructor-Led & Self-Study

• January 13, 2026 – January 30, 2026
• Monday – Friday
• 9:00 a.m. – 1:00 p.m. ET
• 4 hours instructor-led daily
• 2–3 hours of self-study daily
• No class on Monday, January 19, 2026

Phase II – Certification Call-Taking (Blended Learning)

• February 2, 2026 – February 26, 2026
• Includes live call-taking while continuing instruction
• Minimum servicing commitment required during certification

Attendance Notice

• Attendance is critical. Failure to attend on Day 1 will result in removal from the class with no exceptions.
• Important: If you do not show up to class on the first day, you will be dropped from the class with no exceptions. PLEASE NOTE: The Class Confirmation Deposit for this program is $50.00, and it will not be refunded. You will need to enroll in a new class if you wish to service another client program.

Certification Requirements

To successfully complete certification, agents must:

• Maintain required attendance
• Complete all self-study modules daily
• Pass quizzes and exams (80% minimum; final exam requires 90%)
• Pass quality observations
• Complete Security Awareness training (85% minimum)
• Successfully upsell at least one home warranty solution during Phase II

System & Equipment Requirements

AltaConnect does not provide equipment.

Agents must supply their own equipment that meets Arise and TXU Energy standards, including:

• Windows 11 PC only (fully updated; Windows 10 is not supported)
• Hard-wired Ethernet connection (Wi-Fi not permitted)
• USB hard-wired headset with phone-quality audio
• Dual monitors strongly recommended (22” or larger)
• All systems must pass the Arise PC Scan

Equipment resources:

• http://wahequipmentsolutions.com/wearealtaconnect
• Dell purchasing options:
• https://www.dell.com/en-us/lp/dellmember?link_number=31635046&c=us&l=en&tfcid=41605976&cid=316360&lid=5993986&dgc=ms&cpn=ArmMppM_ArmMppCP_ArmMppS_ArmMppVAR&ACCT=2107094147

Background Check & Drug Screening

• Background check, drug screening, and photo ID verification are required
• Total cost: $75, paid directly to the vendor
• Drug screening must be fully cleared at least 7 days before class start
• Failure to meet deadlines will result in loss of your class seat

Important Eligibility Notes

You may not qualify if you:

• Have dropped or failed a certification within the last 60 days
• Have multiple certification drops within the past 12 months
• Are currently enrolled or interested in another opportunity
• Have Commitment Adherence below 90%
• Have had a prior SOW terminated for cause

Agents interested in this opportunity should review all requirements carefully before expressing interest. This program requires consistency, strong adherence to scheduling commitments, and a high level of professionalism.

If you have questions regarding eligibility, equipment readiness, or next steps, please contact AltaConnect Support through the Help Desk.