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How to improve the CUSTOMER EXPERIENCE in Business What is Customer Experience? ?It is the gap between the customer expectation created through marketing and the ?real customer experiences when ?‍♂️ trying to purchase with your business, using your product and interacting with your employees, systems, and processes ~All of this, make up what we know as the customer's experience✨ How does it affect mm Business? ?Based on customer experience, only 33% of customers will make another purchase from the same business. ?The remaining 77% of businesses have an increase in Customer Acquisition Cost (CAC) / marketing and an increase in prices, operational costs. What can be done to improve the Customer Experience in Business? ?Developing a growth mindset as a Leader and Team member ?Understanding how your Product and Operational Design align to meet your Customer Needs ?Aligning your company values ​​and culture At Success By Design, we Specialize in improving CUSTOMER EXPERIENCE in Service-Based Businesses for Small and Medium-sized Businesses to increase Sales, Productivity and Profit Book a FREE 30-min consultation with us and let's turn your challenges into opportunities?https://tidycal.com/successbydesign/30-min-free-discovery-call #customerexperience #customerservice #changemangement #successbydesign #sales #processimprovement #productivity

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Success by Design | Design Thinking as a Strategy for Innovation and a look at the role Empathy play in the process | Design-led companies such as Apple, Pepsi, Procter & Gamble, and SAP have outperformed their competitors on the S&P by an astonishing 211%.