___ by Buzz Borne (9 min read)
Help Scout Case Study
For over a decade Help Scout was an email and phone support tool, architected around servicing those two means of communications. Buzz was tasked with extending the product to allow real-time chat communication - a multi-year project that spanned both in-app and embeddable projects.
___ by Alex van Zijl (8 min read)
Air Miles Case Study
Here's Alex with his process of redesigning the Air Miles mobile app from scratch! Great insight on the design decisions behind one of the best-known loyalty programs in North America.
___ Zbignev Gecis (6 min read)
Google's Heart Framework
If we improve something, we better be able to measure the impact and learn from it. If we can’t, we really need to question why we’re doing it, because it will be hard to know if we’re right, wrong, or somewhere in the middle.
I also checked 👀
How to find your niche as a Product Designer.
[Video] Questions to ask in a Product Design Interview.
Psychology in UX Design.
[Video] The Product Design questions of a Product Manager Interview.
[Case Study] CNN Indonesia app redesign to improve readability.
[Video] Networking as a UX/Product Designer (job opportunities, design communities, tips).
Better design with UX rules, and Psychological Research you need to know.
[Video] A day in the life of a product designer at Uber
[Video] Best Time to Apply to UX and Product Design Jobs
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