___ by Buzz Borne (9 min read)

Help Scout Case Study

For over a decade Help Scout was an email and phone support tool, architected around servicing those two means of communications. Buzz was tasked with extending the product to allow real-time chat communication - a multi-year project that spanned both in-app and embeddable projects.

Case Study

___ by Alex van Zijl (8 min read)

Air Miles Case Study

Here's Alex with his process of redesigning the Air Miles mobile app from scratch! Great insight on the design decisions behind one of the best-known loyalty programs in North America.

Case Study

___ Zbignev Gecis (6 min read)

Google's Heart Framework

If we improve something, we better be able to measure the impact and learn from it. If we can’t, we really need to question why we’re doing it, because it will be hard to know if we’re right, wrong, or somewhere in the middle.

Read Article

I also checked 👀

How to find your niche as a Product Designer.

[Video] Questions to ask in a Product Design Interview.

Psychology in UX Design.

[Video] The Product Design questions of a Product Manager Interview.

[Case Study] CNN Indonesia app redesign to improve readability.

[Video] Networking as a UX/Product Designer (job opportunities, design communities, tips).

Better design with UX rules, and Psychological Research you need to know.

[Video] A day in the life of a product designer at Uber

[Video] Best Time to Apply to UX and Product Design Jobs

Job descriptions and your resume/portfolio.

There's a clear gap between the job you want to apply for and the information you get from its job description. It tells you a lot and tells you nothing.

You can use the spray and pray strategy and see how far you go or... Get to know the team behind that job position, its projects, its processes, its team’s culture, values. Things you can't easily find on Google and job descriptions can't tell you.

Got a shot to network with recruiters?

Unless you got a shot to network with one of the recruiters, then you're in a good spot. But you know that's not always the case.

So, how do you prepare to apply for a job? What questions do you ask yourself to make the right job decision?

• What projects will I be involved?
• How much do I need to know about the industry?
• What problems is the hiring team currently solving?
• What will I experience in their first 30/60/90 days?
• Why do people leave this company?
• What does the average day look like at this company?

Find the Answers

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Thanks for reading! Have a great week and go build something amazing.