Hi ,

Many people claim to capture business processes using a RACI Matrix, but fail to include all four essential roles: Responsible, Accountable, Consulted, and Informed. Throughout my many years working on business improvement projects, I have noticed this recurring issue. It seems that people fail to grasp the importance of the 'Consulted' and 'Informed' roles, resulting in potential problems when these roles are overlooked.

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Start Date: Sept 9th, 2023

Business Analysis:

📍Live class sessions: Saturdays, 11am - 3pm EST, Mondays 7 - 9pm EST

📍Duration: 12 weeks

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Organizational Change Management:

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📍Duration: 8 weeks

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