Hi ,
Now that you have updated your profile in our new software and your lease
Here are some tips on how to take advantage of this new system.
------------ Your Payment Settings ------------
If you want to change your payment settings from the default then follow these steps:
Step 1
Once logged in, click your Profile button
Step 2
Click the Payment Settings tab
Your current method will have a green Default tag on it. Click Change payment method? and select either Bank Account or Credit Card if you want to use these automatic methods (charges may apply)
------------ Your Profile & Maintenance ------------
We also want to make your experience with us to be 5 Star therefore there are now new ways to also log maintenance and access your tenancy files.
You can now upload a video into any maintenance tasks that you report to us via the new software. Please take time to learn how to log maintenance as we will only be taking maintenance requests via this method to better improve the experience.
We have Some helpful articles are below:
- Lodging Maintenance - Please note that all maintenance going forward must be lodged in the app to be processed. Click Here for Help
- Understanding your Rental Ledger - Click Here for Help
We want to make things easy for you, so if you have any troubleshooting queries related to the new software please review the helpdesk.
If you have any further questions, please get in touch with us at the office on 02 8459 7495.
Kind Regards,
Cameron Chung
Investment Property Specialist - Principal
North Avenue Real Estate
0 comments