Every business has a few workflows that people have simply learned to live with. People copy information from one system to another. Someone sends an email so another person knows what to do next. A spreadsheet fills a gap between two pieces of software. A task gets recreated because the information needed to start it lives somewhere else. None of these problems are usually catastrophic, but repeated hundreds of times, they consume a surprising amount of time and attention.
These are some of my favorite places to look for technology improvements because the starting point isn't, "What should we buy?" It's, "Why are we still doing this this way?" Sometimes the answer is automation. Sometimes AI can help. Sometimes the software you already own can solve it. And sometimes the best solution is simply changing the process.