Hey ,

There is one thing the hospitality industry does like no other business.

And that is, making people remember how they felt.

It could be good, bad or ugly.

But we always remember.

That’s the reason we go back to our favourite restaurants, hotels, malls, stores, etc. Because they make us feel a certain way and we love feeling that way.

The more I go through my journey of building my business and helping others build theirs, the more this resonates with me and my clients deeply.

It is no longer a conversation or a cool concept.

It is about who are you being as a business owner to create the best experience for your customers.

Mind you, their experience begins long before they become your customers.

And that is precisely why they choose to be your customers.

Because somewhere along the way they liked the way they felt.

Every buying decision is an emotional There is one thing the hospitality industry does like no other business.

Doesn’t matter what you are buying.

As long as there is a sense of safety and trust you will buy.

So my submission to you today is this:

Create an unforgettable customer experience for your customers.

Do this by analysing your own experiences as a customer and taking bits and pieces from all facets of life to create your first version of it.

Build your business being obsessed with your customers so that no one can compete you.

Every business exists to serve its customers.

The ones that achieve greatness are the ones obsessed with their customers.

Create hospitality in your business.

Make them feel special.

And they will keep coming back to you again and again and again.

Cheers,

Nikhil

Want to create an experience that keeps your customers coming back? Let's chat about how to make it happen. Book a Call with Me.