Hi

A Major Incident in your workday can cause a significant disruption to your business.

It can impact your clients, your team, your financial security, and your service availability. In extreme cases, it can even shut your business down.

It's inevitable. It WILL happen. Are you prepared for it?

What if just a small disruption of one day could prevent those more significant events?

Because one day is all it takes to:

• determine how to define and detect a Major Incident,
• look at the process flow of a Major Incident,
• explore ways of taking ownership, and the importance of communication while always working towards a speedy resolution.

HDAA have developed the IT Major Incident Management Best Practice (MIM) course so that your organisation will be ready when things go wrong.

There are still seats left for this Thursday's instructor-led training. All you need is a computer. The exam is included.

Here's what recent graduate, Jasveen, had to say about the course:

"𝘛𝘩𝘦 𝘔𝘢𝘫𝘰𝘳 𝘐𝘯𝘤𝘪𝘥𝘦𝘯𝘵 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘤𝘰𝘶𝘳𝘴𝘦 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘥 𝘮𝘦 𝘸𝘪𝘵𝘩 𝘬𝘦𝘺 𝘤𝘰𝘯𝘤𝘦𝘱𝘵𝘴 𝘵𝘩𝘢𝘵 𝘢𝘭𝘭𝘰𝘸 𝘮𝘦 𝘵𝘰 𝘣𝘦𝘵𝘵𝘦𝘳 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥 𝘩𝘰𝘸 𝘪𝘯𝘤𝘪𝘥𝘦𝘯𝘵𝘴 𝘴𝘩𝘰𝘶𝘭𝘥 𝘣𝘦 𝘱𝘳𝘪𝘰𝘳𝘪𝘵𝘪𝘴𝘦𝘥. 𝘐 𝘢𝘭𝘴𝘰 𝘭𝘦𝘢𝘳𝘯𝘦𝘥 𝘢𝘣𝘰𝘶𝘵 𝘵𝘩𝘦 𝘪𝘮𝘱𝘰𝘳𝘵𝘢𝘯𝘤𝘦 𝘰𝘧 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘥𝘶𝘳𝘪𝘯𝘨 𝘢𝘯 𝘪𝘯𝘤𝘪𝘥𝘦𝘯𝘵 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘯𝘦𝘦𝘥 𝘵𝘰 𝘩𝘢𝘷𝘦 𝘥𝘪𝘧𝘧𝘦𝘳𝘦𝘯𝘵 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘣𝘳𝘪𝘥𝘨𝘦𝘴. 𝘐𝘵 𝘸𝘢𝘴 𝘢𝘭𝘴𝘰 𝘷𝘦𝘳𝘺 𝘪𝘯𝘴𝘪𝘨𝘩𝘵𝘧𝘶𝘭 𝘧𝘰𝘳 𝘮𝘦 𝘵𝘰 𝘭𝘦𝘢𝘳𝘯 𝘢𝘣𝘰𝘶𝘵 𝘵𝘩𝘦 𝘥𝘪𝘧𝘧𝘦𝘳𝘦𝘯𝘵 𝘵𝘳𝘪𝘨𝘨𝘦𝘳𝘴 𝘧𝘰𝘳 𝘔𝘢𝘫𝘰𝘳 𝘐𝘯𝘤𝘪𝘥𝘦𝘯𝘵𝘴. 𝘛𝘩𝘦 𝘤𝘰𝘶𝘳𝘴𝘦 𝘢𝘭𝘴𝘰 𝘵𝘢𝘶𝘨𝘩𝘵 𝘮𝘦 𝘢𝘣𝘰𝘶𝘵 𝘵𝘩𝘦 𝘥𝘪𝘧𝘧𝘦𝘳𝘦𝘯𝘵 𝘮𝘦𝘮𝘣𝘦𝘳𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘔𝘢𝘫𝘰𝘳 𝘐𝘯𝘤𝘪𝘥𝘦𝘯𝘵 𝘙𝘦𝘴𝘱𝘰𝘯𝘴𝘦 𝘵𝘦𝘢𝘮 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘳𝘦𝘴𝘱𝘰𝘯𝘴𝘪𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴 𝘩𝘦𝘭𝘥 𝘣𝘺 𝘦𝘢𝘤𝘩 𝘰𝘧 𝘵𝘩𝘦 𝘥𝘪𝘧𝘧𝘦𝘳𝘦𝘯𝘵 𝘳𝘰𝘭𝘦𝘴. 𝘜𝘭𝘵𝘪𝘮𝘢𝘵𝘦𝘭𝘺, 𝘐 𝘧𝘰𝘶𝘯𝘥 𝘵𝘩𝘦 𝘤𝘰𝘶𝘳𝘴𝘦 𝘦𝘹𝘵𝘳𝘦𝘮𝘦𝘭𝘺 𝘩𝘦𝘭𝘱𝘧𝘶𝘭 𝘢𝘯𝘥 𝘸𝘪𝘵𝘩 𝘯𝘶𝘮𝘦𝘳𝘰𝘶𝘴 𝘬𝘦𝘺 𝘵𝘢𝘬𝘦𝘢𝘸𝘢𝘺𝘴 𝘧𝘰𝘳 𝘮𝘦 𝘵𝘰 𝘢𝘱𝘱𝘭𝘺 𝘪𝘯 𝘮𝘺 𝘥𝘢𝘺-𝘵𝘰-𝘥𝘢𝘺 𝘳𝘰𝘭𝘦."

Your team needs this training.

Book your place in Thursday's MIM course

The Resolve24 Conference is NEXT WEEK!

There aren't many tickets left, but there's still a chance for you and your team to attend the Resolve24 Conference NEXT WEDNESDAY.

Attendees will be enjoying all of this:

• ✅An incredible line-up of world-renowned expert speakers: Dr Ben Hamer (Futurist), Vivek Joseph, Distinguished Professor Jie Lu (AI and machine learning), Eric Pinkerton (Cybersecurity), Peter Coroneos (Mental Health)......and many more!
• ✅A FREE ITIL®4 e-learning course + Exam (valued at over $1000)*
• ✅Premium catering: drinks, canapés, lunch, dinner, and real coffee made by a professional Barista on-site.
• ✅There will be a professional photographer for anyone who would like a new LinkedIn profile photo, because it's time to replace that selfie.
• ✅A conference Quiz with great prizes
• ✅HDAA awards presentation
• ✅Exclusive merch in your Conference Gift Bag

This is one conference that could literally impact your future. Don’t miss it!

BOOK A TICKET

Upcoming courses

📅25th July

IT Major Incident Management Best Practice (MIM)

📅29th - 30th July

HDI® Desktop Advanced Support Technician (DAST) Instructor-led training

Too busy? Let us do the work for you!

At HDAA we are all about making your work life easier, so if you'd like to book a course, register for an event, find a Template, or just have a chat, then let us do it for you.

We are just a phone call away: 1300 130 447. Our favourite thing is talking to our Members, so make our day and call.

Remember, every email you read brings you one step closer to the weekend. Stay awesome!

The team at HDAA

W: https://hdaa.com.au

P: 1300 130 447

E: training@hdaa.com.au

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

*Conditions for the FREE ITIL® 4 Foundation course

• Your Conference Gift Bag will include an ITIL® 4 Foundation E-Learning course voucher.
• 1 x course seat and exam voucher per ticket
• The training voucher can be used by you or gifted to a team member.
• 12 months access to the ITIL Foundation Elearning course.
• Exam voucher can be used any time within 3 months from date of receipt.
• Offer valid for ONLY after attending the Conference in person.