Dont miss these HDAA courses in Nov + Dec
Oct 12, 2023 3:33 am
Three of our most popular courses to upskill your team for 2024!
Seats still available!
Don’t miss out on HDAA Member discounts.
1. HDI® KCS Foundation (KCSF) Training
2. IT Major Inc Management Training (MIM)
3. Support Centre Team Lead Course (SCTL)
About the courses:
HDI® KCS Foundation (KCSF) Training
In this course, you will gain an awareness of knowledge management best practices and be introduced to the fundamental concepts of the Knowledge-Centered Service (KCSSM) methodology. This course can be used to build internal support for a new knowledge management initiative.
More information on the KCS Foundation Course
IT Major Incident Management Best Practice Training (MIM)
This HDAA training day will help you to determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and the importance of communication while always working towards a speedy resolution.
More about the IT Major Incident Management Best Practice Course
Support Centre Team Lead Course (SCTL)
Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team.
This HDI course is designed for support professionals who need to develop fundamental management and leadership skills.
The support centre team lead serves as the communication link between the team and the manager as well as the first point of internal escalation for the customer.
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Regards
P: 1300 130 447
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