Hi

Knowledge is power right? Especially when it comes to the professional running of smart Service Desks.

But did you know that knowledge is also cost-efficient, time-saving, sustainable, motivational, leverageable, and EXTREMELY VALUABLE?

But only if you're managing it right.

Harnessing the true power of the knowledge you ALREADY HAVE right now in your organisation requires seven essential skills:

1. Efficiently reusing, improving, maintaining and creating quality, easy-to-find knowledge articles
2. Implementing a process for monitoring the quality of knowledge
3. Finding ways to motivate staff to use the knowledge management practices and to effectively assess individual and team contributions
4. Minimizing or eliminating the need for a knowledge engineering function
5. Articulating the value of knowledge management practices for your organization
6. Creating a strategy for sustainable success that minimizes investments in knowledge workflow and maximizes the return
7. Identifying and avoiding the common pitfalls associated with knowledge management

Do you and your team have these skills?

Don't worry, we can help!

HDAA is the ONLY accredited Gold Partner of HDI® in the Asia-Pacific region, bringing you the BEST Knowledge Management courses for your Service Desk.

And there's one course you don't want to miss next month:

HDI® Knowledge-Centered Service Principles (KCSP)

This Instructor-led training runs from the 7th - 9th August and will provide you with a set of practical steps for capturing, storing, and successfully reusing knowledge.

BOOK YOUR PLACE

Remember, Gold members save 18% on training, making courses like KCSP a smart investment in your Service Desk team.

Only 2 weeks to go and we can't wait to see you!

There aren't many tickets left, but there's still a chance for you and your team to attend the Resolve24 Conference in two week's time.

Attendees will be enjoying all of this:

• ✅An incredible line-up of world-renowned expert speakers: Dr Ben Hamer (Futurist), Vivek Joseph, Distinguished Professor Jie Lu (AI and machine learning), Eric Pinkerton (Cybersecurity), Peter Coroneos (Mental Health)......and many more!
• ✅A FREE ITIL®4 e-learning course + Exam (valued at over $1000)*
• ✅Premium catering: drinks, canapés, lunch, dinner, and real coffee made by a professional Barista on-site.
• ✅There will be a professional photographer for anyone who would like a new LinkedIn profile photo, because it's time to replace that selfie📸
• ✅A conference Quiz with great prizes
• ✅HDAA awards presentation
• ✅Exclusive merch in your Conference Gift Bag

This is one conference that could literally impact your future. Don’t miss it!

BOOK A TICKET

Too busy? Let us do the work for you!

At HDAA we are all about making your work life easier, so if you'd like to book a course, register for an event, find a Template, or just have a chat, then let us do it for you.

Our Member Ambassador, Chris, is just a phone call away: 1300 130 447. His favourite thing is talking to our Members, so make his day and say "Hi".

While he's helping you, he might even tell you about the time he accidentally got into trouble with the US Military. You'll never know unless you call him.

Remember, every email you read brings you one step closer to the weekend. Stay awesome!

The team at HDAA

W: https://hdaa.com.au

P: 1300 130 447

E: training@hdaa.com.au

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

*Conditions for the FREE ITIL® 4 Foundation course

• Your Conference Gift Bag will include an ITIL® 4 Foundation E-Learning course voucher.
• 1 x course seat and exam voucher per ticket
• The training voucher can be used by you or gifted to a team member.
• 12 months access to the ITIL Foundation Elearning course.
• Exam voucher can be used any time within 3 months from date of receipt.
• Offer valid for ONLY after attending the Conference in person.