Dear

It's that time of year again when the leaves have fallen from the trees, the mornings are crisp, roaring fires and hot chocolate are the ultimate evening accessories, ......and your accountant becomes your best mate!

Yes, it's tax time. 'Tis the season where expenses and deductions are like buried treasure, but don't worry because we've got a shovel.

🌟The EOFY Prepay Training Sale🌟

With our EOFY Prepay offer, you can lock away any unspent training budget for the year ahead and SAVE BIG!

Book seats in any of our courses at 2022/23 prices, including our most popular courses:

🔥ITIL® 4 Foundation

🔥HDI® Customer Service Representative (CSR) Training

🔥HDI® Support Centre Analyst (SCA) Training

🔥HDI® Desktop Advanced Support Technician (DAST) Training

🔥HDI® Knowledge Centred Service Foundation (KCSF) Training

.......and many more, check out the full EOFY list here.

PLUS prepay for your training by June 30, 2024, and get free seats in either of these in-demand courses:

Major Incident Management (MIM), Managing Difficult Customer Situations (MDCS) or ITIL4 Foundation or the HDAA Resolve24 Conference

These seats can be used any time, allowing you the flexibility to schedule sessions whenever it suits you. (T&C's apply - see bottom of this email.)

There are rewards to suit your training budget:

✅Prepay $20000 worth of training (after Member discounts) and get 3 seats in your choice of MIM or MDCS or ITIL Foundation or Conference tickets

✅Prepay $35000 worth of training (after Member discounts) and get 5 seats your choice of MIM or MDCS or ITIL Foundation or Conference tickets

.....and there's more free seats the more you spend. Just ask us!

So, just to recap:

• Lock in your training before the price rises
• Spend your training budget to maximise your tax deductions
• Get FREE seats in a selection of our hot courses: MIM or MDCS or ITIL Foundation or use the credit towards HDAA RESOLVE24 Conference seats

Grab this deal NOW!

And remember.....Gold Members get 18% off training which makes this offer even better! (Not a Gold Member? Make that happen now)

But you only have 19 days to act! This offer will end on June 30th 2024.

To find out more, and to get your FREE course seats,

call Chris on 1300 130 447 or email us: training@hdaa.com.au

Plus, don't forget to claim another tax deduction by booking your tickets before June 30th to Resolve'24, the Service Desk Industry conference you do NOT want to miss.

Get your tickets here

Upcoming courses

📅12th June 9am - 5pm

Major Incident Management Best Practice (MIM) - Instructor-led training

This training day will help you to determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and the importance of communication while always working towards a speedy resolution.

BOOK HERE

📅13th June 9am - 5pm

HDI® Customer Service Representative (CSR) Instructor-led training

This course includes the HDI certification exam.

This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations.

BOOK HERE

📅13th - 14th June 9am - 5pm

HDI® Support Centre Analyst (SCA) Instructor-led training

This course includes the HDI certification exam.

Help desk professionals and support centre analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.

This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.

BOOK HERE

Too busy? Let us do the work for you!

At HDAA we are all about making your work life easier, so if you'd like to book a course, register for an event, find a Template, or just have a chat, then let us do it for you.

Our Member Ambassador, Chris, is just a phone call away: 1300 130 447. His favourite thing is talking to our Members, so make his day and say "Hi".

While he's helping you, he might even tell you about the time he was mistaken for a Doctor. You'll never know unless you call him.

Remember, every email you read brings you one step closer to the weekend. Stay awesome!

Cheers,

The team at HDAA

W: https://hdaa.com.au

P: 1300 130 447

E: training@hdaa.com.au

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

HDI® is a Registered Trade Mark. HDAA is the Australasian Gold Partner of HDI®.

Terms and Conditions for the EOFY sale:

1. Payment commitment or a PO must be received before COB 30th June 2024.
2. Courses purchased and paid for before June 30th 2024 can be used at any time in the future
3. Courses purchased can be either virtual instructor-led or E-Learning and include exams. Face to face courses not included in this offer
4. Standard HDAA Terms and Conditions and Course Policies apply.
5. Your purchased credit does not have an expiry date, and is valid until the credit is exhausted