"The person who does wrong, does wrong to themselves. The unjust person is unjust to themselves—making themselves evil." When you do something wrong, rarely do you feel good. It often results in damage to your body and mind. There are many more gems...
Pros & Cons of getting funded by an Angel investor
On Digital Compression and Heinz Ketchup: I was listening to the CEO of Shopify speaking about what I understood to be the concept of "digital compression." Whatever companies predicted would happen in the 2030s, is fast-tracked to now! He reckons th...
Samsung Pay cardSamsung pay recently tied up with Sofi to launch a debit card in the US. It sounds like a retrograde move when the payments world is going digital. Samsung Pay (~11M users) is lagging behind Apple Pay (~30M users) in the US (per Busin...
Digital wallets: Business model. Now that we have suddenly realized the importance of going cashless, fintechs have started to feel the customer demand for their services. @Venmo, @Paypal, and @Chime in the US have begun to feel the surge in new regi...
CEOs often wonder how and where they should start their digital transformations. Should they focus on the digital transformation of their customer service function or should they pick up an entire customer journey?
Admiral Insurance UKAdmiral insurance, UK, recently announced that it would refund 110 million pounds of premium to its customers. That comes to around 25 pounds per customer. During the #covid19 lock-down, drivers stayed at home along with their car...
Who knew that my e-commerce assignment would lead to a rich vein of learning? Most of us know about influencers- individuals with a sizeable international following on Instagram and recommendations from whom serve as social proof for your brands.Pic:...
I recently got the chance to do a consulting job for an e-commerce company to help with the to-be customer journey design. This was my first experience with an e-commerce business, and I gladly took this up as a learning opportunity. Here are the met...
I happen to believe that Blockchain is one of the most game-changing human inventions since the Internet. At the same time, I have come to understand that it is not a panacea for all that ails the Internet as we know it. To understand the business i...
