Rapid Resilience Must Be the New Normal in IT Service and Support
The COVID-19 pandemic showed the value of preparing for the unknown, and the future likely will provide similar…
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Addicted to Shiny Objects
A cautionary tale of what happens when leadership forgets to plan for how new technology might fit into an operational…
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How to Manage Your Team’s Performance in a Hybrid Workplace
Instead of looking at daily inputs of your employees, evaluate the outcomes and impact of their work to measure…
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How to Write Email Templates That Build Rapport
IT service providers must use templates to keep up with communication, but that doesn’t mean the interaction has to…
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How IT Orgs Can Find and Retain the Best Candidates
It’s a job-seeker’s market right now, and that means that organizations have to be intentional in how they create an…
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IT Organizations Feeling Increased Pressure to Disclose Cyberattacks
Federal officials are attempting different methods to incentivize companies and organizations to disclose…
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Explosion of Connected Assets Requires IT Management Evolution
A strong IoT management strategy includes having the right skills and training in-house to leverage existing…
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It’s Time to Rethink the Culture of Hiring
Too often, organizations are hiring with pre-pandemic processes. It’s time to examine whether you are hiring…
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