How to Maximize Your Organisation's Cloud Budget
Tired of sky-high cloud costs? Here are some suggestions for bringing your cloud spending back down to earth. Cloud…
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5 Reasons Service Management is Not Just for IT
In an IndustryVoices article, an argument is made for why Enterprise Service Management (ESM) may be having its moment…
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Rightsizing IT Service and Support – Staffing Ratios
One of the most common questions I hear from IT support managers is “How many analysts or technicians do I need to…
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Why CSAT Might Be the Most Important IT Service and Support Metric
A case is made that this metric provides the most complete look into the the perspective of your customer or client.…
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5 Ways to Optimize Your IT Help Desk Workflow
A primer or reminder on the ways you can help your employees or customers get what they need more quickly and…
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Making IT Talent Hires a Business Priority
A company’s strategy for hiring top tech talent should be driven by improving overall business outcomes, with a focus on…
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Provide Additional Support to International IT Workers in Times of Crisis
The war in Ukraine shows that we must remember the social contract between employers and employees. We must be there for…
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The Hottest Trends in Enterprise Service Management
In 2022 and beyond, companies of all sizes are focused on innovation – not only by adopting new technologies – but…
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