Anyone who has worked in a service business will know how vital and valuable reviews are when it comes to shaping buyer decisions. There really is no such thing as too many customer reviews. We all understand how important online reviews are to any...

Bouncing back from a negative review. Responding correctly to a negative review can make all the difference. An online reputation platform can help prevent negative reviews. Ignoring a bad review won't make it go away...

Online reviews really can make or break a business. They can influence a person to buy into or avoid your business, increase your online exposure, instil trust in your brand, help you connect with your customers and gain an insight into what may or m...

This is probably a business owner’s worst nightmare, I suppose. It’s because fake reviews, or negative reviews, can cause you damage and how you deal with them depends on how much damage they cause.

So have you earned your stars on Google if you’re a business? Now, the great news is that these are free. Customer Feedback Centre feedback. Online reputation for business is ever so important to any business. Gather online reputation with feedback o...

Facebook have launched something that looks very similar to our friends at Google, and it is all about Facebook users can now find good local businesses via reviews and ratings as far as Facebook is concerned without moving away from Facebook.

Facebook are shaking the system up and going into 2016 – if you’re a business and you trade locally, you’ll want to know about what I’m just about to show you. Facebook negative reviews - managing your online and Facebook reputation through Customer...

If you’ve got reviews, testimonials in your business that are years old it is a known fact they are less relevant to what your consumer is looking for. Reputation online is one of the most important things potential customers look forward. Customer F...

Testimonials are recorded or written statements that play an integral part in enhancing the credibility of a business. They are essentially reviews from happy clients and enhances the authority of the business. Gathering online reviews and online fee...

So putting this into context, logic states that at some point there’s a good chance, if you haven’t already, that you’ll receive a bad Google review, but is the best solution to look at removing it? Unfair Google Star rating. Removing a Google review...