Interval International

Service Partner Program

Inbound customer service & sales · Portuguese language required · USA only

Inbound CS & Sales Portuguese Required 20+ Year Client

About the role

Interval International has operated membership programs for vacationers since 1976, making them one of the longest-running clients on the Arise platform — over 20 years. Their exchange network spans approximately 3,000 resorts across more than 80 countries.

As a Service Partner, you'll handle inbound calls from Interval members in both English and Portuguese — helping them book vacations, sell membership upgrades, and resolve concerns on the first call. You'll work directly with Interval for support and quality assurance, and have access to 6 lines of business.

This is a sales-forward role. Top performers are passionate about travel, thrive on meeting revenue targets, and genuinely enjoy helping people plan memorable trips.

What you will do

Waitlist requests

Help members place waitlist requests for resorts that are currently unavailable.

Alternative options

Offer alternative vacation options when a member's first choice isn't available.

Membership sales

Sell Core, Gold, and Platinum membership packages and all Interval products by advising on features and benefits.

First-call resolution

Solve member concerns without escalation — handle deposits, renewals, getaways, exchanges, and pending requests.

A day in the life

Before shift

Get set up. Log into Interval's systems, review any overnight updates or policy changes, confirm your scheduled intervals in Starmatic.

On calls

Handle inbound member calls in English and Portuguese — booking exchanges, processing renewals and cancellations, placing getaway reservations, and recommending membership upgrades.

Between calls

Complete wrap-up notes, track your revenue metrics against monthly targets for Exchanges, Renewals, and Getaways, and check Interval's internal resources as needed.

Throughout

Meet your commitment adherence. Every scheduled interval counts — missed intervals affect your adherence score, which must stay at 90%+.

Saturdays

Weekend coverage is required. You must service at least 4 hours on Saturdays, Mondays, or a combination of both each week.

Who is a good match

This program is a strong fit if you're bilingual in English and Portuguese, genuinely enjoy sales, and have a passion for travel or vacation ownership. It rewards people who are organized, process-driven, and comfortable working under performance targets.

• Fluent in English and Portuguese

Both languages are required. You'll serve members in whichever language they prefer — fluency in both is non-negotiable.

• Sales-oriented mindset

You're comfortable recommending upgrades and products and motivated by monthly revenue targets across multiple product lines.

Passionate about travel

Interest in timeshare, vacation ownership, or travel generally makes the product knowledge click faster and calls feel more natural.

• Process-disciplined

Interval has strict workflows and compliance requirements. Top performers follow procedures consistently and don't cut corners under pressure.

• Patient and empathetic

You manage stress well, stay calm with frustrated members, and resolve concerns on the first call rather than escalating.

• Reliable and schedule-committed

Commitment adherence is a hard metric. If you accept intervals in Starmatic, you show up. Consistent availability — including Saturdays or Mondays — is essential.

Compensation

Certification rate

$7.64/hr

$3.82 per 30-min interval

Production rate

$16.00/hr

$8.00 per 30-min interval

Certification incentive — hours bonus

Service 12+ hrs/week after Phase II to earn an extra $1.81/hr during certification.

Certification incentive — $100 bonus

Service 13+ hrs/week post-Phase II and accept your first Production SOW to earn a one-time $100.00 bonus per agent.

Skill level progression (after Exchange certification)

Skill 2 · 30–45 days

$16.50/hr

Skill 5 · +30–45 days

$17.00/hr

Skill 19 · +30–45 days

$18.00/hr

Certification schedule

Apr 13 – May 1

Phase 1 — Instructor-led & self-study

4 hrs instructor-led + up to 2 hrs self-study daily, Mon–Fri, 2:00–6:00 pm ET. Webcam required. Must attend Day 1 or you are dropped.

May 4 – May 11

Phase 2 — Mock calls & live call-taking

Multiple mock calls per agent, then live certification call-taking. Minimum 10 hrs/week (20 intervals), with 3 hrs on Saturdays and/or Mondays.

Post-cert

Production SOW

Min. 13 hrs/week. 4 hrs required on Saturdays or Mondays (or combined). Servicing Mon–Fri 9 am – 11 pm ET; Sat 10 am – 8 pm ET.

Certification completion criteria

Pass all quizzes & exams with 90%+ average

Pass role-play scenarios with instructors

Complete assigned self-study content daily

Security Awareness course: 85%+ score

Demonstrate core transactions on live calls

On-camera for all engagement activities

Service level requirements (production)

Disqualifiers — you do not qualify if you

• Currently work for or are contracted to an Interval competitor (e.g. RCI)
• Own a travel agency with a vacation ownership relationship
• Are currently or were previously employed by Interval International
• Have ever serviced Interval through the Arise platform
• Enrolled in another Interval Exchange opportunity in the last 120 days
• Had an SOW terminated for cause for any client program
• Already in "interested" or "enrolled" status for another opportunity
• Have a class-time overlap with another enrolled opportunity
• Have a drop or fail in any certification in the last 60 days
• Have 3 drops or fails from any class in a 12-month period
• Are located in DE, HI, IN, MI, NV, or NM

Tech requirements

Operating system

Windows 11

Fully patched, no pending updates. ThinScale.

Peripherals

Headset + webcam

Hardwired USB headset with noise-cancelling mic. Webcam required during certification.

Background check: Required. Lift any Experian credit freeze for 10+ days before attempting. Name changes may cause delays.

Class confirmation deposit: $50.00, non-refundable. No-show on Day 1 = dropped with no exceptions.

Disclaimer: This summary is not a legal document. The SOW takes precedence in any conflict. Review all policies before enrolling.