Modivcare – Customer Service | Peak Days

Agents,

A new servicing opportunity is now available through the Arise Platform for agents seeking a weekday customer service program with concentrated peak-day availability.

Modivcare is a non-emergency medical transportation client supporting members with transportation to and from healthcare appointments. This opportunity is ideal for agents who are patient, detail-oriented, and passionate about providing meaningful support to customers.

Program Overview

Client: Modivcare

Program Type: Customer Service | Peak Days

Servicing Days: Monday – Friday

Servicing Hours Available: 6:00 a.m. – 6:00 p.m. ET

Peak Availability: 25% of all intervals are available on Mondays

Required Monday Commitment: Minimum 4 hours (8 intervals) each Monday

Drug Screening Required: Yes

Production Service Revenue

$15.00/hour

$7.50 per 30-minute interval

Certification Service Revenue

$7.64/hour

$3.82 per 30-minute interval

Certification Incentives

Earn an additional $1.81/hour ($0.905 per interval) during Certification SOW after Phase II when servicing at least 12 hours/24 intervals per week.

Certification Schedule

Phase 1: Instructor-Led & Self-Study

April 29, 2026 – May 20, 2026

Phase 2: Live Call Taking

May 21, 2026 – June 3, 2026

Class Schedule

Monday – Friday

10:00 a.m. – 4:00 p.m. ET

No Class: Monday, May 25, 2026

Important Certification Requirements

• Webcam required during class and participation activities
• Must attend class consistently; no-show on Day 1 results in automatic drop
• $50 class confirmation deposit required and non-refundable if dropped/no-show
• Self-study modules must be completed with 100%
• Must pass quizzes, exams, tollgates, and role-play requirements
• Must service 24 intervals weekly during Phase II
• 8 of required certification intervals must be serviced on Mondays

Performance Expectations

Agents servicing this program will be expected to maintain:

• Commitment Adherence: 90% or higher
• Average Handle Time: 390 seconds or less
• Quality Score: 96% or higher
• Post Call Survey: 96% or higher
• Policy/Process Errors: 3 or fewer per month

Technology Requirements

• Windows 11 (Fully Updated)
• 12 GB RAM
• 40 GB Available Hard Drive Space
• Hardwired Internet Connection
• Minimum 30 Mbps Download / 10 Mbps Upload
• Maximum 50 ms Latency
• Dual Monitors Required
• Webcam Required
• USB 3.0 Port for Headset

Background Check / Drug Screening Requirements

• Background Check, Drug Screening, and Photo ID Verification Required
• Cost: $75 paid directly to vendor
• Drug screening must be scheduled within 48 hours of notification
• All screenings must be completed at least 7 days before class start
• Monthly background checks required while servicing this program

Eligibility Restrictions

You may not qualify if you:

• Have Commitment Adherence below 90%
• Are currently interested/enrolled in another opportunity
• Have overlapping certification classes
• Have dropped/failed a certification within the last 60 days
• Have 3 drops/fails in a rolling 12-month period
• Are located in Delaware, Hawaii, Indiana, Michigan, Nevada, or New Mexico

Who This Program Is Best For

This opportunity is ideal for agents who:

• Want weekday-only servicing
• Are available consistently on Mondays
• Thrive in high-volume, fast-paced environments
• Have strong empathy and patience
• Prefer structured workflows and compliance-driven processes
• Have prior customer service experience
• Have healthcare experience (preferred)

AltaConnect recommends enrolling promptly if this opportunity aligns with your schedule and goals, as class availability may be limited.

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