We’re excited to announce a new 24/7/365 opportunity now available through the Arise® Platform — the Carnival Cruise Line Customer Sales Program. This program offers flexible scheduling and the chance to support one of the world’s most recognized travel brands.

Class Schedule

Phase I (Instructor-Led + Self-Study):

🗓 November 10 – December 11, 2025

Phase II (Certification Call-Taking):

🗓 December 12 – December 18, 2025

No class: Nov 27, Nov 28, and Dec 1

Class Times (Choose One):

• 9:00 a.m. – 1:00 p.m. ET
• 6:00 p.m. – 10:00 p.m. ET
• (4 hours/day + paid self-study)

Service Revenue

• Certification Phase: $7.64/hour ($3.82 per interval)
• Production Phase: $10.50/hour ($5.25 per interval)
• Typical Range: $11.90 – $13.13/hour after incentives
• Platform Fee: 5% of invoice total
• Incentives:
• $2.00 per booking with deposit
• $1.00 per vacation protection sale
• $0.50 per upgrade sold
• STAR bonuses (15–40% per interval)

Requirements

• Minimum 13 hours/week during certification to earn $100 bonus
• Minimum 12 hours/week to earn extra $1.81/hour
• Weekend: 5 hours (10 intervals) required Sat/Sun
• 100% attendance on Day 1 (no-shows are dropped, $50 deposit non-refundable)
• Background check & photo ID verification required
• Windows 11 PC (fully updated), hardwired connection, USB headset
• Must not be servicing Carnival, Princess, or Holland programs via Arise currently

Certification Details

To pass, learners must:

• Score ≥80% on e-learning and role plays
• Score ≥90% on final assessments
• Complete all self-paced work and live call-taking
• Meet daily with a sales expert (Dec 19–21)
• Service at least 10 intervals/week during certification

Servicing Hours

Available 7 days a week / 365 days a year

• Mon–Fri: 9:00 a.m. – 9:30 p.m. ET
• Sat–Sun: 9:00 a.m. – 5:30 p.m. ET
• Peak Days: Saturdays, Sundays, Mondays

STAR Metrics (Performance Goals)

• Commitment Adherence ≥ 90%
• Quality Score ≥ 90%
• Average Handle Time: 700–850 seconds
• Net Conversion > 22%
• Vacation Protection Take Rate > 37%
• (Higher STAR levels = more incentives)

Tools & Tasks

You’ll handle inbound calls related to:

• Cruise bookings and promotions
• Sales inquiries, upgrades, cancellations, and payments
• Transfers to internal departments
• Occasional outbound clarification calls

AltaConnect Support & Contact Links

Email: [email protected]

Website: www.wearealtaconnect.com

Help Desk: https://wearealtaconnect.com/helpdesk

Schedule a Call: https://tidycal.com/altaconnect313/30-minute-meeting