We’re excited to announce a new 24/7/365 opportunity now available through the Arise® Platform — the Carnival Cruise Line Customer Sales Program. This program offers flexible scheduling and the chance to support one of the world’s most recognized travel brands.
Class Schedule
Phase I (Instructor-Led + Self-Study):
🗓 November 10 – December 11, 2025
Phase II (Certification Call-Taking):
🗓 December 12 – December 18, 2025
No class: Nov 27, Nov 28, and Dec 1
Class Times (Choose One):
- 9:00 a.m. – 1:00 p.m. ET
- 6:00 p.m. – 10:00 p.m. ET
- (4 hours/day + paid self-study)
Service Revenue
- Certification Phase: $7.64/hour ($3.82 per interval)
- Production Phase: $10.50/hour ($5.25 per interval)
- Typical Range: $11.90 – $13.13/hour after incentives
- Platform Fee: 5% of invoice total
- Incentives:
- $2.00 per booking with deposit
- $1.00 per vacation protection sale
- $0.50 per upgrade sold
- STAR bonuses (15–40% per interval)
Requirements
- Minimum 13 hours/week during certification to earn $100 bonus
- Minimum 12 hours/week to earn extra $1.81/hour
- Weekend: 5 hours (10 intervals) required Sat/Sun
- 100% attendance on Day 1 (no-shows are dropped, $50 deposit non-refundable)
- Background check & photo ID verification required
- Windows 11 PC (fully updated), hardwired connection, USB headset
- Must not be servicing Carnival, Princess, or Holland programs via Arise currently
Certification Details
To pass, learners must:
- Score ≥80% on e-learning and role plays
- Score ≥90% on final assessments
- Complete all self-paced work and live call-taking
- Meet daily with a sales expert (Dec 19–21)
- Service at least 10 intervals/week during certification
Servicing Hours
Available 7 days a week / 365 days a year
- Mon–Fri: 9:00 a.m. – 9:30 p.m. ET
- Sat–Sun: 9:00 a.m. – 5:30 p.m. ET
- Peak Days: Saturdays, Sundays, Mondays
STAR Metrics (Performance Goals)
- Commitment Adherence ≥ 90%
- Quality Score ≥ 90%
- Average Handle Time: 700–850 seconds
- Net Conversion > 22%
- Vacation Protection Take Rate > 37%
- (Higher STAR levels = more incentives)
Tools & Tasks
You’ll handle inbound calls related to:
- Cruise bookings and promotions
- Sales inquiries, upgrades, cancellations, and payments
- Transfers to internal departments
- Occasional outbound clarification calls
AltaConnect Support & Contact Links
Email: [email protected]
Website: www.wearealtaconnect.com
Help Desk: https://wearealtaconnect.com/helpdesk
Schedule a Call: https://tidycal.com/altaconnect313/30-minute-meeting
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