Client: Fiserv – Debit Card Services

Platform: Arise

Program Type: Inbound Customer Service (MAX Program)

Agents serve as the initial point of contact for banking-related inquiries including debit cards, fraud, ID theft, retail/commercial banking, and online banking support.

MAX Program Structure (Important)

This is a MAX program, meaning:

• Service 50 hours (100 intervals) per invoice period
• Invoice periods run:
• 1st–15th
• 16th–30th/31st

If 50 hours are met:

• $17.40 per hour base
• $2.90 per hour MAX incentive
• Total potential: $20.30 per hour

If 50 hours are NOT met:

• Pay reduces to $14.50 per hour
• Agent becomes ineligible for future MAX participation

Certification Pay (Training Phase)

• $7.64 per hour
• Incentive available after Phase II:
• $1.81/hr if 12 hours/week serviced
• $100 bonus if 13 hrs/week during Certification SOW and first Production SOW is accepted

Certification revenue is paid in the cycle earned.

Certification is NOT eligible for DailyPay.

Certification Schedule

Phase 1:

March 17, 2026 – April 20, 2026

Phase 2 (Live Calls):

April 21, 2026 – May 15, 2026

Class Times (Monday–Friday, 6 hours):

• 9:00 AM – 3:00 PM ET
• 4:00 PM – 10:00 PM ET

No class April 3rd.

Failure to attend Day 1 = automatic drop.

Class confirmation deposit: $50 (non-refundable if you don't attend first day).

Equipment Requirements (Strict)

• Windows 11 (fully updated)
• 8GB RAM minimum
• Intel i5 (6th gen+) 4 cores, 2.4GHz+
• Dual monitors required
• Hardwired Ethernet (no WiFi)
• Webcam (mandatory on camera entire class)
• Apple or Android phone for authentication
• YubiKey (provided by client)

Agents must be on webcam during ALL class engagement activities.

Security Requirements

• Background check
• Drug screening (48-hour scheduling window)
• Photo ID verification
• Facial authentication daily during class
• YubiKey must be returned within 30 days after SOW ends

No cost currently for background or drug screen (subject to change).

Special Scheduling Requirements

• Intervals available 24/7
• Most availability: Midnight–5:00 AM ET
• Required: 5 hours on Mondays and/or Fridays

Eligibility Restrictions

Agents DO NOT qualify if:

• Serviced banking client in last 6 months
• Dropped/failed class in last 60 days
• 3 drops/fails in 12 months
• Currently enrolled in another opportunity
• Located in: DE, HI, IN, MI, NV, NM

AltaConnect Considerations

From a business perspective, this program:

Pros:

• Strong production rate if MAX hours maintained
• Incentives available
• 24/7 servicing flexibility

Cons:

• Strict attendance
• Strict compliance
• Webcam monitoring
• Background + drug screen
• Banking industry restrictions
• MAX hour requirement pressure