Agents,

TXU Energy Customer Support is now available for agents who are ready to partner on an inbound customer service and billing support program. This program involves assisting customers with account billing, service plan adjustments, payment arrangements, and retention efforts.

Class Start Date: December 1, 2025

Certification Call-Taking (Phase II): December 18 – December 24, 2025

Class Schedule:

• Monday – Friday

• 9:00 a.m. – 1:00 p.m. ET

(4 hours instructor-led per day with additional assigned self-study modules)

Service Revenue

• Certification Phase: $7.64 per hour

• Production Phase: $11.50 per hour

Revenue is paid per interval. Additional weekly incentives may be earned when minimum weekly servicing is met.

Minimum Service Requirements

• Minimum 10 hours per week during certification

• Minimum 13 hours per week upon completion

• Special Requirement: Minimum 3 hours serviced every Monday

Equipment Requirements

• Wired high-speed internet connection

• Desktop or laptop that meets platform standards

• Dual monitors strongly recommended (22” or larger each)

• Wired USB headset with noise-cancelling microphone

• Must be using Windows 11 with all updates installed

• Smartphone required for authentication access

Important Enrollment Requirements

• Background Check and Drug Screening required

• Background Check + Drug Screening cost: $75, paid directly to the third-party vendor

• Drug Screen must be fully cleared at least 7 days before class start or the spot will be forfeited

• There is no Class Confirmation Deposit for this program

• Consistent attendance during instructor-led training is required to avoid removal from class

Reasons You May Not Qualify for This Opportunity

You may not be eligible if any of the following apply:

• You dropped from or failed a TXU or Dynegy class within the past 4 weeks

• You have dropped/failed any certification class in the past 60 days

• You have 3 or more drops or fails within a rolling 12 months

• You are currently servicing 3 or more programs

• You previously serviced a program that was terminated for cause

• You are already in “interested” or “enrolled” status for a different opportunity

• The class schedule conflicts with any existing class you are currently enrolled in

• Commitment Adherence on previous programs is below 90%

Visibility Notice

Not all agents will see the same opportunities in their Arise Portal.

Opportunity visibility varies based on assessment scores, platform standing, program history, technical compatibility, and stated interests. If you do not see this opportunity, it may not currently be displayed to you.

Links

System & Equipment Requirements

https://www.ariseworkfromhome.com/equipment

TXU Client Website

https://www.txu.com/

AltaConnect Help Desk / Support

https://wearealtaconnect.com/helpdesk