Hi ,
Asking questions is a uniquely powerful tool for unlocking value in organizations:
It spurs learning and the exchange of ideas, it fuels innovation and performance improvement, and it builds rapport and trust among team members. And it can mitigate business risk by uncovering unforeseen pitfalls and hazards.
But few executives think of questioning as a skill that can be honed—or consider how their answers to questions could make conversations more productive.
That’s a missed opportunity.
The good news is that by asking questions, we naturally improve our emotional intelligence, which in turn makes us better questioners—a virtuous cycle.
The authors draw on insights from behavioral science research to explore how the way we frame questions and choose to answer our counterparts can influence the outcome of conversations.
They offer guidance for choosing the best type, tone, sequence, and framing of questions and for deciding what and how much information to share to reap the most benefit from our interactions, not just for ourselves but for our organizations.
Continue reading here
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