How can I identify the business analysis tasks in my customer service experience ?

Hi ,

How can I identify the business analysis tasks in my previous roles?

This is one of the top questions I often get from aspiring business analysts.

Let's take a look at Vivian, a customer service officer.

On a typical day, Vivian takes a customer call, employing her excellent communication skills to listen intently to the customer's complaints or requests.

Unconsciously, she's using elicitation techniques, probing for more information and CONTEXT to uncover the real NEEDS behind the complaint.

Depending on the nature of the customer issue, Vivian may offer an immediate SOLUTION.

On other occasions, she collaborates with colleagues (INTERNAL STAKEHOLDERS)........

Continue reading here

P:S Our award winning career development programs is now open for enrollment:

• Business analysis
• Project Management
• Change Management

The AskMeAnything series continues next week thursday, you don't want to miss the opportunity to get answers to your questions for top global experts.

Join or get the replay here

For more details, feel free to reach out to us at [email protected] or

call +1 343 462 7696

View our TESTIMONIAL WALL OF LOVE to see what others are saying about our program.