Electric start!

Our new learners not only got a chance to mingle and delve deep into their aspirations but also had a first-hand experience of drawing insights from our past achievers from the recent cohort. These achievers came forward with a treasure trove of tips and tales from their journey to arm our newbies with tested and trusted tips to enable them land their dream jobs ASAP.

While the session was bursting with enthusiasm, it was also riddled with questions. The most prevalent amongst them were - "How can I identify the business analysis tasks in my previous roles?" and "How can we convince potential hiring managers that we've practiced business analysis without the title?"

To demystify this, I got Vivian (one of our new Learners) to share a real-life scenario of tasks and activities in her past role as a customer service officer.

On a typical day, Vivian takes a customer call, employs her excellent communication skills to listen intently to the customer's complaints or requests. She then uses elicitation techniques to collect more information and CONTEXT to enable her understand the underlying NEEDS. Sometimes, Vivian offers an immediate SOLUTION. On other occasions, she collaborates with other colleagues (INTERNAL STAKEHOLDERS), conducts detailed analysis, and then presents her findings. She might also have to coordinate the implementation of the SOLUTION to ensure it meets the customer's NEEDS. Implementing the SOLUTION will introduce CHANGE(s). These actions not only resolve the customer's issue but also creates VALUE for all relevant STAKHOLDERS, be it in the form of increased customer satisfaction, reduced costs, increased profits, or minimized reputational risks.

But here's the twist - Vivian never considered herself a business analyst. But by using this scenario, I demonstrated how many professionals are practicing the tenets of business analysis without the label.

The takeaway from this illustration? You might be applying and practicing business analysis principles and techniques in your role, even if you haven’t realized it! 🎯

Our session was a blend of self-discovery, real-world application, and understanding the nuanced art of business analysis.

Part of our strength is to help you unravel the business analysis work you have done in your past experience and help you use this discovery to craft a resume that aligns with your new personal brand as a Business Analyst.

Stay tuned for more enlightening episodes from our sessions, and if you haven’t registered yet, now's the time. Jump aboard this transformative journey! 🔗👇

See the links to join our September 2023 cohort. 

Start Date: Sept 9th, 2023 (on going)

Business Analysis:

Live class sessions: Saturdays, 11am - 3pm EST, Mondays 7 - 9pm EST

Duration: 12 weeks

Recommended weekly time commitment: 10 hours.

Enroll here

For additional inquiries, send an email to info@pollardconsults.com or

call +1 782-774-7846

Enroll here

View more from our TESTIMONIAL WALL OF LOVE to see what others are saying about our program.