Here are the components that make up the S.T.A.R. model

Situation

Describe the situation and present all of the relevant details. What might the interviewer need to know to have a good understanding of the situation at hand? Perhaps you’re describing a time when you’ve dealt with a difficult client. How did you end up in this situation? Why was the client unsatisfied, and how were they demonstrating this?

Task

What did you need to achieve? What needed to be done to resolve this situation? Let the interviewer know that you had a good understanding of the situation and the tasks that needed to be completed.

Action

What did you do to resolve the situation, and why did you choose this course of action? Did you consider other alternatives? Why didn’t you choose these as options? Show them you’ve weighed out the options to reach the best possible outcome.

Results

What was the outcome of your actions? Could you have done anything differently? Was the client satisfied? Did you achieve your overall objectives? Explain why your actions were effective and what you learned from the experience.

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