Change management comprises many strategies, tools and techniques for managing the people side of change, and resistance management is a critical aspect of the work. That's because resistant behaviors are a natural response to change that all people have, even when the change is widely considered positive.
Desirable Changes and Resistance
In change management, we tend to think resistance arises because employees are comfortable in the current state. But in some cases, the organization and people actually desire the change:
- "The current system is so broken and dysfunctional that it is negatively impacting our business operations, relationships with clients and customers, and supply chain processes."
- "The change is so great and comes with so many benefits, we can't wait to leave the current state behind."
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