Understanding how work is done within an organization is very important in deciding change. To do this, business analysts may use a model to see how business processes work within a unit.

A business process is a repeatable flow of activities initiated by a business event that may have multiple paths to completion.

So why do we model business processes? A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) version 2.0 defines business process models as follows: “A [business] process model is a visual representation of the sequential flow and control logic of a set of related activities or actions.” (9.21.2)"

We model to see how multiple people or groups collaborate over a period of time to perform work. These processes are often complex. A model is a simplified view of the entire business unit that can be drilled down to varying degrees of detail.

Two states can be modeled: the “as-is” or current state and the “to-be” or future state. We often model a number of future states based on requirements, and then we decide the change management process as we then decide how to get from the current state to that future state.

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