Business processes are used by organizations to coordinate, monitor and organize work activities, information, and knowledge that is necessary for producing products or services.

Design effective business processes can be a source of competitive strength for a company if it is used to innovate or perform better than its competitors. On the other hand, poorly designed or executed business processes can be a liability and it can reduce efficiency and create bottlenecks and frustration between employees.

Effective business processes and IT systems share the same goals, to improve efficiency, reduce cost, enhance customer service, and provide objective data to make educated business decisions. Therefore, aligning the requirements of business processes and the capabilities of IT technology is crucial in achieving the business goals and its strategic objectives.

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