We recently experienced nearly 5 hours of email delivery downtime during a system upgrade. As a result, some emails were not delivered to us, while others were not delivered to traders.
1 - Requests That Were Processed but Email Failed:
Some withdrawal, Phase 2, and funded requests were successfully processed, but the confirmation emails were not delivered.
- If you notice deductions on your account, please be assured your request was processed, no further action is required from you.
2 - Requests That Didn't Reach Us at All:
Other withdrawal, Phase 2, and funded requests did not reach us due to the same issue.
- Please resend your request for withdrawal, Phase 2, or funded stage upgrade.
- If you're unable to resend a withdrawal request due to a pending request, kindly send your MT5 account number to us so we can remove the pending status manually.
We remain committed to serving you better.
If you sabi trade, we sabi pay.
– NairaTrader Team
0 comments