Friday espresso: CARE in the air, the MAMEE way!
Oct 03, 2025 1:01 am
Rise and Shine!
Let's brew our espresso for an insightful shot!
CARE in the air, the MAMEE way!
In a world where talent retention, engagement, and productivity define organizational success, workplace culture is no longer a “nice-to-have”, it’s the heartbeat of sustainable growth. One Malaysian company, Mamee Double Decker, has become a prime example of how cultivating a culture of care transforms the way employees connect, perform, and thrive.
I had an opportunity to host them in my Lead Change Heart Way podcast, listening first hand to the real stories in person.
Their story is more than just about benefits or awards; it’s about embedding care into every layer of work life, and it offers valuable lessons for HR professionals and leaders everywhere.
👇Catch the full podcast here!
https://youtu.be/LJuMSz85Xyg
Let’s dive in:
WHY A Culture of Care Matters
A thriving workplace starts with trust and connection. When employees feel seen and supported, they bring their best selves to work, not out of obligation, but because they genuinely want to. Care becomes the foundation that sustains engagement, even through uncertainty and change.
💞 Care builds belonging. Employees who feel supported develop stronger loyalty and emotional connection to the organization. This leads to lower turnover and higher engagement.
🛡️ Care creates resilience. In high-pressure industries, stress is inevitable. A workplace culture rooted in care equips people with the emotional and practical support to stay strong and adapt.
🔥 Care drives performance. When people believe their organization genuinely values them, they naturally go beyond just “doing their job” and contribute to shared goals with greater passion.
WHAT Does a Culture of Care Look Like
At Mamee, care isn’t just a value written on paper, it’s visible in everyday actions, policies, and experiences.
🤝 Open dialogue with leaders. Instead of hierarchy being a barrier, initiatives like the Lunch Around sessions connect employees directly with the CEO, ensuring feedback leads to real changes.
💪 Well-being as a priority. From physical health activities like fitness programs to mental health partnerships with professional counselors, employees have access to holistic support.
🎁 Tailored benefits that matter. Flexible benefits that cover parents, birthday leave, and housing projects such as Mamee Host show that care extends beyond the office into employees’ personal lives.
HOW Can Organizations Build Their Own Care Culture
The path to building care culture isn’t about copying another company’s model, but about designing practices that resonate with your people.
🎧Listen genuinely. Create multiple avenues for feedback. Whether town halls, hotlines, or casual sessions. More importantly, close the loop by showing employees how their input leads to decisions.
🌟Focus on experiences. Move beyond transactional benefits. Think about how to create meaningful, memorable moments that connect people emotionally to your workplace.
⚡Act quickly on small wins. Care doesn’t always require massive investments. Sometimes, simple changes like upgrading equipment based on feedback can show employees you take their voices seriously.
Mamee Double Decker’s journey is a reminder that care is the hidden driver behind retention, engagement, and long-term success. For HR leaders, the takeaway is clear: when you design a workplace where people feel valued, supported, and heard, growth and innovation naturally follow.
The future of work isn’t just about technology or efficiency, but about humanity. And care is where it begins.
Lead Change Heart Way is a podcast by Koo Lily, founder of MQ Training Coaching Consulting and author of the book Lead Change Heart Way. She interviews guests sharing real stories of leading self, people, and change - with HEART
Have a HEART story to tell or know of someone who does? Get in touch with us and we would love to host you to share your Lead Change Heart Way Story!
The lessons of care, belonging, and resilience don’t stop here, they’re the very foundation of how we move into the future. That’s why, as we celebrate 20 years of MQ, we’re turning these ideas into action.
🌱 The MQ20 Anniversary Learning Fest is our way of living out these lessons: six in-person complimentary programs designed not just as an event, but as a shared journey of growth. Together, we’ll explore the skills every future-ready organization needs — leadership, positivity & resilience, and communication.
👉 Join us in celebrating this milestone and step into the next season of learning, growth, and transformation — together.
Visit and follow us on LinkedIn at MQ Training Coaching Consulting for the latest updates and find out more about MQ20 Anniversary Learning Fest!
That’s the espresso, keep the momentum! ☕😌
Stay caffeinated & curious!
Koo Lily
l Founder of mq Training Coaching Consulting l
Leadership Coach l Change Facilitator l Speaker l
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For enquiry, please email us at customerservice@mq.com.my.
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