Friday espresso: The 3 Pillars of a Thriving Workplace Culture
Oct 10, 2025 1:01 am
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The 3 Pillars of a Thriving Workplace Culture
Last week, I had the privilege of celebrating a powerful milestone, the launch of Better U Campus by UOB Malaysia. The launch reminded me of what sustainable growth looks like when an organization leads with heart.
UOB Malaysia holds a special place in mq Training’s journey, being one of our earliest clients almost two decades ago. Over the years, three words have consistently defined our partnership — Care, Growth, and Trust — and seeing them come to life once again reminded me that long-term success is never built overnight; it’s built over time, with people.
WHY People-First Values Drive Growth
Behind every thriving organization lies a foundation of humanity — the ability to care, nurture, and trust.
💞 Care builds belonging. Employees stay where they feel valued, heard, and supported — not micromanaged or overlooked.
🌱 Growth inspires potential. When people see opportunities to develop and rise, they bring passion and ownership to their work.
🤝 Trust creates longevity. Long-term partnerships — internal or external — thrive on mutual respect and reliability.
When care, growth, and trust intertwine, they shape AND sustain culture.
WHAT UOB Malaysia Gets Right About Culture
The Better U Campus wasn’t just a physical space; it was a statement of intent, that people are at the center of progress. And. I felt it throughout my joinery as an invited guest.
🎈 Intentional care in details.
The overall launch event flow was full of thoughtful touches all the way from seamless guest registration to post event when I met the staff at the lift.
🚀 Growth as culture, not policy. From early training programs to the launch of Better U Campus, UOB’s journey shows that development must evolve alongside business growth.
🛡️ Trust that transcends time. Across different teams and years, one constant has been trust, the confidence that both sides show up with integrity and commitment.
It’s the kind of culture that doesn’t need to be said out loud, one where you can feel it the moment you walk in.
HOW Organizations Can Build Their Own Culture of Growth
So, what can HR leaders and organizations take away from this? Building a people-first culture is about crafting your own formula of culture, rooted in authenticity.
🎧 Listen before you lead. Create safe spaces for honest dialogue. Culture grows when people feel seen and heard.
🌿 Invest in growth, consistently. Whether through mentorship, training, or internal mobility, growth must be part of the DNA, not a yearly initiative.
💬 Celebrate the small wins. Recognize milestones, however small. Gratitude turns everyday efforts into shared pride.
UOB Malaysia reminded me that success isn’t measured by how fast we grow, but by how deeply we care while growing.
As mq Training celebrates its 20th anniversary, this moment felt like a full circle, a celebration not just of time, but of trust, partnerships, and people who believed in growth the human way.
🌟 The MQ20 Anniversary Learning Fest is a heartfelt thank you to the organizations and partners who’ve journeyed with us, and an open invitation to new ones who believe that learning and growth are better when shared.
You are invited!
We’re offering six complimentary in-person programmes centered around the very skills that build future-ready organizations: leadership, positivity and resilience, and communication.
It’s a chance to pause, reflect, and step into the next season of growth — together.
Here’s to the next 20 years of resilience, growth, and transformation. 🌻
Visit and follow us on LinkedIn at MQ Training Coaching Consulting for the latest updates and find out more about MQ20 Anniversary Learning Fest!
That’s the espresso, keep the momentum! ☕😌
Stay caffeinated & curious!
Koo Lily
l Founder of mq Training Coaching Consulting l
Leadership Coach l Change Facilitator l Speaker l
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For enquiry, please email us at customerservice@mq.com.my.
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