Friday espresso: Leading with Excitement to Create Thriving Teams
Dec 19, 2025 1:01 am
Rise and Shine!
Let's brew our espresso for an insightful shot!
Leading with Excitement to Create Thriving Teams
Zenas Kok and Wai Kee Lai from Mamee Double-Decker shared with me a very interesting approach to employee engagement, and how to make their teams thrive.
Engagement is about creating excitement, for the work, for the team, and for the journey of growth together.
Behind every motivated, high-performing employee at Mamee Double-Decker is a philosophy built on Quality, Value, and Excitement (QVE), principles that guide not only the products but the people who make them.
👇Catch the full episode here!
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https://youtu.be/40j3t6QQeVo
WHY QVE Matters: Quality, Value, Excitement
🛠️ Quality builds pride. Employees take ownership when they see the standards they help maintain are top-notch. From product reliability to operational excellence, quality sets the tone for excellence in every task.
💡 Value fosters purpose. Ensure employees feel their contributions matter. By aligning personal growth with company goals, work becomes meaningful, not just a job.
🎉 Excitement sparks engagement. Excitement turns routines into adventures, energizing employees to show up fully every day.
WHAT Makes Engagement Real
Based on Mamee Double-Decker’s experiences and initiatives,
🏭 Immersive experiences build understanding. New hires spend time on production floors and alongside sales teams. Seeing and doing firsthand fosters empathy, appreciation, and confidence in their own contributions.
🤝 Cross-functional exposure strengthens bonds. By working across departments, employees understand the bigger picture, collaborate naturally, and feel part of a larger mission.
🎨 Storytelling cultivates connection. Employees take pride in contributing to a brand that sparks joy and creativity both inside and outside the workplace.
HOW Mamee Double-Decker Sustains High Performance
📚 Learning academy develops future leaders. Through Mamee University and the Management Academy, employees gain hands-on projects, coaching, and leadership skills, preparing them to lead with clarity, competence, and camaraderie.
💰 Engagement funds empower ownership. Departments receive dedicated budgets to design team-building activities, CSR programs, or workplace perks, fostering creativity and accountability in shaping their own culture.
🚀 Commitment to continuous improvement. By tracking KPIs such as retention, internal promotions, and engagement surveys, Mamee Double-Decker ensures initiatives evolve and remain impactful, creating an environment where growth never stops.
Engagement is a culture we have to nurture, where teams thrive when they are trusted, empowered, and celebrated.
And that excitement is contagious.
Start engaging with intention, investing in your people, and make every workday an experience worth showing up for.
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That’s the espresso, keep the momentum! ☕😌
Stay caffeinated & curious!
Koo Lily
l Founder of mq Training Coaching Consulting l
Leadership Coach l Change Facilitator l Speaker l
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