I recently removed your name from my emails. Did you notice?

It used to say:

Hey, ,

I learned that most of us tune it out, and so it might just be adding fluff to these emails.

I do prefer to call people by their name, but I don't want to add to wasted space.

Do you like having your name in my emails, or do you feel that it's not really important?

Since I chose to get feedback from you, I want to share why I'm doing that…

Reaching out for feedback can be an insightful way to learn and grow.

This already happens to you when you leave a business or cancel your subscription.

For my work, I like to reach out before then, because I want to create more human connection in this world.

This week, I’m sharing a straightforward method to connect with your customers and gather their valuable input.

Plus, I’ve recorded a tutorial to guide you through creating a feedback form easily.

While it might be tough to hear feedback, it’s a great opportunity to understand and improve yourself and your offerings.

Why Asking for Customer Feedback Matters

1. Gain insights: Understand what your customers appreciate and what they don’t. This feedback is helpful for making informed improvements.
2. Show you care: Demonstrating your commitment to enhancing customer experience can build strong loyalty.
3. Turn negatives into positives: Addressing concerns can transform unhappy customers into loyal advocates for your business.

Effective Ways to Ask for Feedback

1. Surveys: Distribute surveys using online tools to gather feedback from a broad audience efficiently.
2. Personal conversations: Engage in one-on-one conversations via phone, email, or in-person for in-depth insights.
3. Social media: If you use social media, ask for feedback directly from your audience. Ensure timely responses to maintain a positive presence.
4. Point of purchase: Collect feedback during the purchase process, whether in-store or online, to capture real-time experiences.
5. Post-purchase surveys: Send surveys after a purchase to understand customers’ experiences and identify areas for improvement.

Creating Online Feedback Forms with Wix

Creating feedback forms on your website doesn’t have to be complicated.

Watch this tutorial to learn the simplest way to set up your own online form:

Create your feedback form

Your Experience Matters

Tried the tutorial? Let me know how it worked for you.

Would you find value in more tutorials and workshops where you can ask specific questions? Reply and share what you want to learn next.

Explore my workshop suggestion board here to up-vote and recommend new ideas.

Enjoy,

Matt Cici

mattcici.com