Request Our Free Staying Relevant, Discovering Unmet Client Needs and Innovating New Services Deck


A set of slides from our webinar on staying relevant and innovating new services.


  • Your deliverables will only let you through the door – you need to do MORE.
  • Achieving proactivity, consistency and tuning into the needs of your clients.
  • How to avoid complacency – building the right habits and asking the right questions.
  • The smile curve and understanding what clients value the most – it might not be what you think.
  • The Before-During-After model and how it can be used to discover unmet needs and create exceptional client value.
  • How to talk to clients to learn about their unmet needs.
  • Best practices and tools.
  • The do's of discovering unmet client needs and innovating new services to meet those needs.

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