FREE COURSE - CALL CENTER BASICS

Join our free lessons on Call Center Basics.


We are going to talk about the following topics:


  • WHAT IS A CALL CENTER?
  • WHAT IS BPO?
  • WHAT IS A CALL CENTER ACCOUNT?
  • WHAT DOES INBOUND AND OUTBOUND MEAN
  • WHAT DOES B2B AND B2C MEAN?
  • CALL CENTER JOB APPLICATION REQUIREMENTS
  • CALL CENTER COMPUTER SKILLS
  • INTERNET SKILLS
  • RESEARCH REFLEX
  • ADVANCE GOOGLE SEARCH
  • HOW TO DO A GOOGLE SITE SEARCH
  • GOOGLE SPECIFIC PHRASES
  • GOOGLE MAPS
  • EMAIL AND SKYPE
  • GOOGLE DOCUMENTS
  • SEND PDF’S
  • HOW LONG IS THE JOB APPLICATION PROCESS?
  • PRE-EMPLOYMENT CHECKLIST
  • CALL CENTER METRICS
  • ADHERENCE
  • AHT
  • CALL QUALITY
  • CSAT
  • HOW TO MANAGE CALL CENTER METRICS
  • HOW TO SURVIVE A NIGHT SHIFT SCHEDULE


There’s a lot of things to learn here.


We can talk about more but let’s start with the basics.