Join our free lessons on Call Center Basics.

We are going to talk about the following topics:

• WHAT IS A CALL CENTER?
• WHAT IS BPO?
• WHAT IS A CALL CENTER ACCOUNT?
• WHAT DOES INBOUND AND OUTBOUND MEAN
• WHAT DOES B2B AND B2C MEAN?
• CALL CENTER JOB APPLICATION REQUIREMENTS
• CALL CENTER COMPUTER SKILLS
• INTERNET SKILLS
• RESEARCH REFLEX
• ADVANCE GOOGLE SEARCH
• HOW TO DO A GOOGLE SITE SEARCH
• GOOGLE SPECIFIC PHRASES
• GOOGLE MAPS
• EMAIL AND SKYPE
• GOOGLE DOCUMENTS
• SEND PDF’S
• HOW LONG IS THE JOB APPLICATION PROCESS?
• PRE-EMPLOYMENT CHECKLIST
• CALL CENTER METRICS
• ADHERENCE
• AHT
• CALL QUALITY
• CSAT
• HOW TO MANAGE CALL CENTER METRICS
• HOW TO SURVIVE A NIGHT SHIFT SCHEDULE

There’s a lot of things to learn here.

We can talk about more but let’s start with the basics.