Harnessing Data Lineage for Enhanced IT Change Management
We can only solve an incident if we have the right information, which makes it vital that your organization can verify…
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Here’s Advice for Those Affected by the Great Layoff
HDI Featured Contributor Doug Rabold describes a scenario many of us have gone through, and what steps to take…
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Meet an AI Service Desk Agent
After working on integrating a generative AI tool into his organization’s service desk operation, Moe Suliman…
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How We Transformed an Existing Help Desk Operation
In a preview of a Supportworld Live session, HDI Featured Contributor Mike Hanson describes how he and others at PSCU…
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How to Manage a Permanently Distributed Workforce
Here are some simple strategies for coping with the new normal in the IT service and support workplace. A few years ago,…
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What We Need to Know about Conflict
Here’s a deep dive into the strategy behind managing the conflict and emotions of heated moments and contentious…
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How are XLAs Similar to Love?
We talk about how to have a meaningful, long-lasting relationship with IT service and support clients by utilizing…
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The Rise of the Machines: Is Your IT Job at Risk?
Machine learning and AI is already automating some tasks which once required human effort, but the new wave of…
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