IT's Most Wanted: 7 Tips to Get You Hired
Following these seven tips will raise your chances of getting hired in the IT space. While mass layoffs in the tech…
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Is the Tech Solution You Are Implementing Going to Work?
Here’s how to improve the decision-making process to game out whether an out-of-the-box solution will improve CX and EX.…
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Generative AI: A Cybercriminal’s New Best Friend
With the rising popularity of generative AI, such as ChatGPT, cybercriminals are likely to exploit its capabilities…
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People are IT’s Most Crucial Assets
An argument that ITIL version 4 does IT a service by focusing on the human component of this working system. Having a…
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The Impact of Coming Out as a Neurodivergent Leader
Doug Rabold takes stock of his past year in the IT service and support industry after talking openly about being…
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Navigating AI in Service Management
Here is a practical framework based on trustworthy data to ensure that the output of automation is reliable. If you’ve…
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Surveying the Landscape of Tech Support
HDI’s The State of Tech Support 2023 is an invaluable resource as you plan for an uncertain future. And it is…
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Escape from Hell Desk
IT service and support should not be unending waves of stress. Here is how to lower the temperature and improve customer…
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