New Tech Solutions Should Always Tie into the Customer or Client Journey
There has been a lot of disruption in the last two years, but the fundamentals of good service don’t change. Now that…
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Ways to Put a Lid on Cloud Waste
It’s easy to underuse and overspend on cloud assets. The good news is that there are tools and practices that IT can…
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ITIL Practices in 2000 words: Incident management, service desk and service request management
AXELOS WHITEPAPER ITIL 4 includes 34 management practices, each with a 30-40 page practice guide, which are available…
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"You Must Accept and Adapt to Change."
We ask five questions of NJ Robinson, who serves as Deputy Director of the 794th Communications Squadron of the United…
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Why IT Roles Are Broadening
The world of IT is constantly evolving and with it, IT positions. However, there's no one path that will suit all…
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Why You Must Kill Your VPN to Support Remote Work
Organizations must overcome the limitations of VPNs to become true digital businesses and rethink how they can better…
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Introducing Cloud Contact Center, Enterprise Style
Experts predicted that it would take some time for the industry to adopt cloud technology because of initial…
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One IT Service Vet's Advice? "Listen. A lot."
We ask five questions of Lisa Kemp Jones, who leads the Customer Engagement unit of IT Services at UCLA and is part of…
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