Predictions for AI And Automation in 2022
A talk with Forrester VP Brandon Purcell on what change is in store in the coming year, and how companies will adapt.…
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Improving the Art of Communication
Communication is an essential skill we use to build connections and relate to one another, but one we often have not…
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Put the Customer or Client at the Heart of Your Decision-Making
Traditionally, engineers have created new products for tech firms, not end users. This old-school way of thinking must…
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Strategically Implementing a Shift-Left Service Plan
A discussion of why owning end-to-end service delivery is critical to your career. In part 1 of 2 in this series, we…
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How to Avoid the Leading Cloud Migration Mistakes
Moving operations into the cloud doesn't have to be a floating nightmare, but it isn’t a cure-all for organizational…
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Some Thoughts on Leadership in Service and Support
Excellence happens when service leaders have an aligned service strategy, a strong operational structure, and choose…
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The Importance of Strategy in Service and Support Improvement
Strategic thinking is not only a requirement for achieving senior level positions, but also a required skill in creating…
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Cloud Security: What to Consider
Securing a cloud environment is much more difficult than securing a traditional computer network, as it offers so many…
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