Happy New Year! As 2026 kicks off, here's wishing you an excellent year ahead.

Using our client app & portal

During the last few months of 2025 we implemented a new service and account management system for clients on our own fibre, own wireless and third-party Frogfoot networks.

All clients have been sent their login details by email and by SMS in order to access their account and service details. Log in to the portal or download the app here for Android, and here for iOS.

It may take some getting used to, but here's what you can do on your app or portal profile:

• Check your account balance and pay it manually with a single click - there are a variety of payment methods available, all of which will immediately reflect on your account.
• Check your profile and update contact details such as your email and cellphone number
• Check what service you have and request a service upgrade
• Read notifications for maintenance, outages etc sent directly to your app or portal page
• Check your live traffic and use stats
• Open a support ticket with one click using the "help" button or check past ticket responses
• Check and change your debit order details - or sign an e-mandate for debit order processing if you are currently making manual payments
• Refer a friend (or many friends!) to get R150 off your invoice for every successful sign-up - for both you and your friend.
• See your invoices, receipts, credit notes and balance brought forward. Credit balances are applied toward your next invoice. Please note that all outstanding balances must be cleared by end January, when automatic service blocking will be enabled for accounts past their due date, along with full-balance debiting with February's service debit orders. Our grace period for overdue accounts ends at the end of this month.

Please take some time to go through your app / portal profile, check out the various menu items on the left and get to know how it works. We'll be introducing a few more features in the coming months.

Our support staff have access to a feature that allows them to see what you see when you log in to your app - please give us a shout if you need help navigating or understanding how everything works. We're happy to help.

Along with quicker communication with our current clients, new client sign-ups have been completely streamlined and are mostly self-managed going forward. We have a fast-track online sign-up available on our website and are expanding this to our social media presence soon.

Back to (home) work 2026

Thank you to everyone who answered the "I Work from Home" survey in November 2025. We have you noted on our system and are working on a little something for you - keep an eye on your app messages. The survey is still open for the rest of this month if you would like to add your details to our work-from-home list.

From the Archives

I will never forget the first time I had to climb on the roof of a 6-storey building.

I'm not terrible with heights, but also not NOT terrible. If you put me up around 5 stories on any building I can literally feel the building move - especially if there's wind. I would never be able to live in a high-rise block of flats, I would be completely freaked out by that constant building sway. I'm still OK with working on your everyday house roof, and I have a work-at-height certification in hand that gets me up tall towers in a harness legally, with no problems at all.

But here I was, clinging to a fully extended 9 metre ladder, propped up on the washing-line level of a building that still had two floors to the top of the lift room - and that was where I needed to go. We were in the middle of installing a new wireless high site. The massive bracket was secured, the pole was up and now it was time to add electronics. Being the stubborn "watch me" person I am, I had no choice but to swallow my fears and get up there - but it's one thing to get up a ladder, and another to then be faced with a no-railings expanse you need to cross. Don't look down. Just look forward. And in my case, crawl on your hands and knees!

But it's a funny thing about doing this on repeat. After a few trips, you're walking it like it's a floor on ground level, even when the South-Easter comes up and tries to knock you off. And the next time you are faced with an even taller building, it's no longer that terrifying (though you can still feel it moving).

Somewhere in there is a life lesson about facing your fears head-on. You may just find out they're a lot less scary than they looked from a distance.

Shot of the month

We're often out on site at very odd hours and in very strange places - but this means we get some awesome views. Here's this month's picture perfect shot.

Onward to the new year!

Michelle Bainbridge

Chief Internet Artisan

Cape Connect Internet (Pty) Ltd

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