Cape Connect - June 2026
Jun 01, 2026 5:01 am
Winter is upon us, and we're heading for that kind of weather where all you want to do is snuggle up under a warm blanket, grab a few snacks and watch a movie. These days your movie is likely to be streamed - not a DVD popped into a machine (yes, I am that old), or a scheduled flick on the TV (yes, I'm even more that old) or even a run down to the drive-in (and yes, I'm old enough to remember those too).
But streaming requires the right connection for what you want to do.
Struggling with your streaming? Give our support team a shout and let us check that you're on the right package for your total household use, have your streaming device plugged directly into your router with a network cable, have some backup power in place for that winter load shedding, and are using a legal streaming service over the right internet path for the best possible performance.
Tech Talk - a slice of the network
I had a quick look at the month's stats on our network at the end of May and found these interesting.
Our most popular fibre package is our 60Mb Home Fibre service - these are also our heaviest total internet traffic users on the fibre network. Our most popular wireless package is our 20Mb Heatzone service - and they are our heaviest total wireless traffic users too.
Our highest single business fibre use was over 43TB of data downloaded this past month. Our highest single home fibre user downloaded 4.8TB of data.
Our heaviest home wireless user has two separate connections with us at two different addresses, and reached 2.7TB of data downloaded in total.
By comparison, one of our highest speed home fibre users only downloaded 621GB of data - so some of our clients on slower packages are hitting their connections hard.
Quick Billing Reminder
All your financial documents are available on your Cape Connect client app or portal dashboard. You can generate a statement, make a manual payment of your balance, or change your bank details / debit order date all from your app or portal page. All subs invoices are issued on the 12th of each month for the month ahead - these invoices list your balance, your payment method and date of your debit order so you know how to plan. Debit orders will run for the balance of your account, taking into account any credit you have, or outstanding amounts due. All payments made by debit order or using your client app are automatically credited to your account. Suspension due to unpaid invoices is also automated, so please keep an eye on your client app to make sure your account is kept up to date.
If you need any help at all using your client app, please give our support team a call - we'll be happy to help you figure it out.
From the Archives
The Friday Curse...
You can spend the entire week with everything running completely smoothly, no issues on the network, no equipment breaking, no emergencies, nothing. And then Friday arrives.
At first it's all fine. Everyone is winding up the week and looking forward to the weekend. Last jobs are scheduled, final installations completed, and by Friday lunchtime everyone is starting to get into chill mode.
That is when The Curse strikes.
A technician will drill into a water pipe in a wall on the final install that should not have been there, and was not picked up on a scan.
Some random contractor will dig up a remote fibre backbone in the middle of nowhere on his last job of the day, taking down an entire section of the network.
A client site visit goes horribly wrong when their badly-built carport collapses on the company vehicle - and the insurance people are already halfway out their office doors.
The wind comes up and takes out 3 client's poles in Gordon's Bay because the person who built their house used substandard bricks - the bricks fail, our mounting points don't.
Eskom cables blow down in the same storm - leaving us with rotating generator duty on wet, cold, slippery mountains all weekend to keep the internet going.
Thieves strike and steal all the 
Or someone calls in 5 minutes before closing to say "I forgot to tell you my cat chewed the router on Monday and now it is smoking".
Suddenly that relaxing weekend vanishes like mist in the morning sun. No-one is going home on time, no-one is getting their well deserved rest.
It never happens in the middle of the week, on a nice sunny day, when the schedules are all open and the staff are wondering what to do next.
Nope. Only on a Friday. ALWAYS on a Friday.
Shot of the month
We're often out on site at very odd hours and in very strange places - but this means we get some awesome views. Here's this month's picture perfect shot.
May your June be warm and safe!
Chief Internet Artisan
Cape Connect Internet (Pty) Ltd