After only showing detection alerts, Microsoft moves to block trojanized SolarWinds apps from running, opening the door for some IT issues for some of its customers.

Along with hefty fines for those that fail to comply.

Consumer watchdog has alleged Facebook engaged in 'false, misleading, or deceptive conduct' over its Onavo VPN.

Fibre network passes 68,000 premises with around 50,000 active customers.

UPDATE: Reports were pouring in of a variety of Gmail problems. The issues have been fixed.

According to a new report customer service is no longer a nice-to-have, but essential for companies who want to attract and retain customers. Yet two-in-three customers have scrapped a planned purchase based on poor customer service. So what are comp...

The Web hosting firm said Poynt’s technology will let it offer businesses a “complete suite of commerce and payment services”; Poynt CEO Bedier will run a newly created commerce division.

Similar to Square, Poynt offers a suite of products tailored to small businesses, including POS, payments processing, and invoicing.

The global tech skills gap -- which has not been averted despite a decade of frantic discussion -- is now turning into a yawning skills chasm due to the pandemic.

The COVID-19 pandemic led to breakneck speed shift to digital-first customer engagement and remote work, prompting service and support organizations to reconsider the future of their people, process, and technology.